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Customer support in London pre and during Christmas break in Vauxhall, Central London

Topjob | Management | Sales Jobs | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Commercial Assistant | Sales Representative | Sales Manager | Operations Manager | Casual Jobs | Summer / Holiday Jobs | Temporary Full Time | University

Side is a platform that offers flexible jobs to empower students, graduates and freelancers in their everyday lives by allowing them to earn extra money and work with fast growing companies. We are currently looking for 30 motivated individuals to do a customer support task for a flower delivery start-up pre and during Christmas break!

Job Description

This role is for a very successful flower delivery company to help them handle the surge in customer queries during Black Friday, Cyber Monday and Christmas week (18-22 Dec)

You'll be:

  • Handling customer enquiries via Zendesk (email, phone & chat)
  • Representing the brand over a key period
  • Getting Customer Delight (what they call Customer Service) training in one the UK's fastest growing and best loved flower brands.

The role is mainly to:

  • Resolve customer requests (in writing): Answer customer requests via email, chat and propose solutions before and after sales
  • Resolve customer requests (speaking): Answer customer requests on the phone and propose solutions before and after sales
  • Dispatch requests: Dispatch customer requests to the right person in the company


What we offer:

Handle customer enquiries via Zendesk (email, phone & chat) with excellent phone manner, computer skills and fast typing, for Black Friday, Cyber Monday and Christmas.


  • The 1st training takes place on w/c November 6th. You need to be available for 4hrs one day that week.
  • Then we'll need a few Siders end of November for Black Friday and Cyber Monday.
  • Finally you need to be available on December 18th-22nd.

Working hours are 9am - 6pm

The task is paid £9/h

We ask:

  • Bachelor's degree
  • Customer service experience
  • The successful applicant is expected to be someone:

  • Who is attentive, patient, good at explaining, reactive and has a positive attitude to answer customer requests in the best way possible
  • Spelling skills are essential as well as great communication skills
  • Available for all shifts
  • With one or more similar experiences

Further Information

Education Level
University
Location
Vauxhall, Central London
Type of Contract
Casual Jobs, Summer / Holiday Jobs, Temporary Full Time
Salary indication
£9.00
Responsible for
Customer Support
Published at
28-10-2017
Type of Job
Management, Sales, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English