Customer support in London pre and during Christmas break in Vauxhall, Central London

What are you going to do:

This role is for a very successful flower delivery company to help them handle the surge in customer queries during Black Friday, Cyber Monday and Christmas week (18-22 Dec)

You'll be:

• Handling customer enquiries via Zendesk (email, phone & chat)
• Representing the brand over a key period
• Getting Customer Delight (what they call Customer Service) training in one the UK's fastest growing and best loved flower brands.

The role is mainly to:

• Resolve customer requests (in writing): Answer customer requests via email, chat and propose solutions before and after sales
• Resolve customer requests (speaking): Answer customer requests on the phone and propose solutions before and after sales
• Dispatch requests: Dispatch customer requests to the right person in the company

What we offer:

Handle customer enquiries via Zendesk (email, phone & chat) with excellent phone manner, computer skills and fast typing, for Black Friday, Cyber Monday and Christmas.

• The 1st training takes place on w/c November 6th. You need to be available for 4hrs one day that week.
• Then we'll need a few Siders end of November for Black Friday and Cyber Monday.
• Finally you need to be available on December 18th-22nd.

Working hours are 9am - 6pm

The task is paid £9/h

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status

Closed

Education Level

University

Location

Vauxhall, Central London

Working hours per week

1 - 32

Type of Contract

Casual / Part Time Jobs, Summer / Holiday Jobs, Temporary Full Time

Salary indication

£9.00 Per Hour

Responsible for

Customer Support

Profession type

Management, Sales, Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

Yes

Cover Letter Required

Yes

Languages

English