Claims Administrator

Job description

Claims Administrator

Manchester City Centre | £26,000 - £30,000

Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims

With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office.

This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time.

If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading

Key Responsibilities:

Client & Lender Communication

• Liaising with clients and lenders via phone + email to progress claims
• Handling inbound calls professionally and resolving queries confidently
• Making outbound chaser calls to request missing documents / updates
• Explaining clearly what information is needed and why (helping clients respond quickly!)
• Speaking with clients in a friendly, professional way to guide them through the claims process and ensure requests from lenders are actioned quickly
• Building rapport with customers to encourage prompt responses and keep claims progressing efficiently

Email & Workflow Processing

• Managing high volumes of emails and allocating them through workflow queues
• Prioritising tasks by urgency, deadlines, and workload
• Spotting key information quickly and assigning actions efficiently
• Working within a largely automated system while ensuring any client queries or outstanding information are followed up personally when needed

Case Management & CRM Updating

• Updating case notes, documents, timestamps and claim status accurately
• Moving claims through structured stages to avoid delays
• Tracking caseloads to ensure nothing goes stale or dormant
• Flagging cases that need escalation or specialist review

Document & Evidence Handling

• Requesting missing documentation (ID, agreements, finance docs etc.)
• Handling incoming post: opening, scanning, uploading + filing correctly
• Keeping case files organised, complete and compliant
• Reviewing lender responses and ensuring they’re actioned quickly

✅ Compliance & Quality

• Following processes in line with regulatory expectations
• Maintaining high accuracy in data entry + document handling
• Handling sensitive information securely and confidentially
• Supporting a consistent, high-quality customer experience

Team Support & Continuous Improvement

• Supporting colleagues during peak demand and managing workloads as a team
• Sharing blockers and case insights with management
• Suggesting improvements to workflows, templates and procedures
• Supporting team targets through efficient, high-quality processing

What We’re Looking For

• Confident and professional phone manner
• Strong admin skills + excellent attention to detail
• Compliance / regulatory experience (nice to have, not essential)
• Comfortable processing high volumes of emails
• Able to follow structured workflows and processes
• Confident using CRMs + Google Workspace (Docs/Sheets etc.)
• Works well in a fast-paced, process-driven environment
• Strong customer service mindset – able to communicate clearly and build trust with clients over the phone
• Someone who enjoys speaking with people and helping move processes forward

Why Join?

• Fast-growing, reputable CMC brand
• Supportive team culture
• Training + progression opportunities
• Incentives to reward performance
• Manchester city-centre office
• Stable Monday–Friday role.. No late nights, no weekends

If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you

Drop me a message / apply now

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full Time Jobs

Published at

19-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English