Job description
Customer Service Advisor
£13.30 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles
Responsibilities:
- Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics
- Resolve courier and supply chain issues to maintain service continuity
- Collaborate with global logistics and planning teams to optimise service delivery
- Contract & Billing Execution
- Administer service contracts and manage non-contract service activities
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards
- Cross-Functional Collaboration
- Partner with legal, tax and compliance teams to ensure regulatory alignment
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
- Support transformation projects that enhance operational efficiency and customer satisfaction
Qualifications & Requirements:
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Chalfont St Giles
- Type of Contract
- Full Time Jobs
- Published at
- 19-03-2026
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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