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Awards Production Assistant in London

We're looking for Warehouse, Digital and Production assistants to join our large team in the build-up to the D&AD Judging Week in April 2018. The contract will run from February/March 2018 until the end of April 2018. For further details on the roles please refer to our website https://www.dandad.org/en/d-ad-careers/

What are you going to do

Customer Enquiries

• Deal confidently and efficiently with incoming and outgoing entry queries.

• Provide a high level of customer service to entrants.

• Use the D&AD query database to log and resolve all queries.

• When required assist the telesales team to make outbound calls to companies and individuals who may potentially enter the D&AD Awards.


• Use the D&AD cataloguing system to record and check entry data.

• Sort and open packages.

• Process and file physical entries.

• Quality check moving image, stills and web based entries.

• Identify and resolve problems with entries, contacting the entrant where necessary.

• Complete the detailed cataloguing and packaging and checking process in preparing the work in time for judging.

• Ensure the immaculate presentation and condition of work at all times.

• Liaise with management to resolve complex problems.

• If necessary support other Production Assistants across the Professional or New Blood Awards during busy periods.

Online Judging

• Ensure all the entries are catalogued in time for online Judging.

• Communicate with the judges to ensure they understand and complete the online judging process on time.

• Resolve any issue that may be raised by the judges during the judging process.

• Ensure management is informed of any problems that may arise.

• Ensure all communication with the judges is consistent and in line with D&ADs tone of voice.


• Assist with the transportation to and set up of work at Judging.

• Ensure work is accurately prepared and displayed for judging.

• Support judging sessions when required.

• Assist jury managers during Judging week when required.

• Jury manage sessions if required.

• Help resolve on-site problems and queries.

• At the end of judging assist in taking down and packing up work and equipment.

• May be required to stay in nearby hotel during festival (paid for by D&AD)

What we offer:

  • Salary: £20,000 per annum
  • Hours: Monday – Friday (9:30am – 5:30pm)
  • Flexibility will be required when working to deadlines
  • 21-23 April 2018 on-site at The Old Truman Brewery for D&AD Awards Judging

What we ask:

  • Minimum degree: Bachelor's Degree
  • Minimum work experience: Customer Service, Administration

  • Skills required for the job

    • Computer literate.

    • Good organisational skills.

    • Excellent proactive customer service skills.

    • Excellent written and verbal communication skills.

    • Ability to work on own initiative and as part of a team.

    • Ability to work under pressure and to tight deadlines.

    • Flexible Approach to working hours, especially during Judging week

    • Rigorous attention to detail.

    • A second language would be desirable but not essential.

    • A knowledge of digital media and file types is desirable but not essential.

    Personal Qualities

    • Reliable

    • Proactive

    • Flexible approach to workload

    • Knowledge of the advertising and design industry (desirable but not essential)

    • Sense of humour

Extra information

For further details please visit our website.

Education Level
Type of Contract
Full Time Jobs
Salary indication
£20,000 per year
Responsible for
Administration, customer service
Type of Job
Design / Fashion, Advertising / Marketing / PR
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
English, French, Spanish, Portuguese

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