Unfortunately, this job is not active.

Bank Branch Staff in London

Branch Staff for New Challenger Bank across the UK About Lintel Lintel is in the process of applying to the PRA/FCA for a deposit taking license, and seeks authorisation by Q3 2018. Once it is authorised it will operate from ‘micro’ branches across the country and seeks to appoint a number of individuals as Customer Service Associates. About the Candidate The nature of the project requires a highly enthusiastic, customer orientated and motivated individual, to deliver exceptional customer care in accordance to Lintel’s ethos of treating customers better. Role The primary role of a Customer Service Associate is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter. The range of inquiries and requests Customer Service Associates may respond to include: • Open new accounts/Funds transfer • Inquiries and requests on banking products and services such as accounts, telephone banking and internet services The Bank will provide digital, telephone and face-to-face contact channels and will operate a self-service appointment system to ensure that all customers are supported in accordance with their schedules. The Customer Service Associate will be supported by a team of administrators and will report to a regional manager. The Bank will operate a highly flexible work culture many roles can be done full/part or flexible pattern to meet the needs of families alongside work commitments.

What we offer:

  • Competitive Salary
  • Pension/Holidays/Healthcare based on a flexible contract

What are you going to do

  • Open new accounts/Funds transfer

  • Inquiries and requests on banking products and
    services such as accounts, telephone banking and internet services
  • Assist customers with account-related requests such as
    opening of accounts, funds transfers, inquiries about bank deposit products,
    inquiries about ATM and debit card usage and limits, inquiries about checking
    and savings accounts transactions, inquiries about funds availability.

  • Ensure compliance to the Bank's policies and
    procedures, code of conduct and regulatory guidelines are adhered to in the process
    of discharging duties
  • Develop the best customer relationships by being
    available to deal with inquiries and solving their problems to create affinity
    with the Bank.
  • Improve customers' banking experience with the Bank by
    ensuring that the customers are attended to promptly and all their challenges
    are resolved without delay

  • Effective listening skills demonstrated by the ability
    to listen to other people talk without interruptions, understand them and then
    propose solutions or make contributions based on the points made

  • Have sufficient knowledge about the banking products
    and services and respond to all inquiries accordingly

  • There will be a need for some travel to nearby cities
    – all cost will be reimbursed
  • Customer service experience in Banks
  • High School Diploma/Graduate






What we ask:

  • High School Diploma/Graduate
  • Customer Service Experience

  • Effective listening skills demonstrated by the ability
    to listen to other people talk without interruptions, understand them and then
    propose solutions or make contributions based on the points made
  • Have sufficient knowledge about the banking products
    and services and respond to all inquiries accordingly
  • There will be a need for some travel to nearby cities
  • – all cost will be reimbursed
  • Extra information

    Education Level
    Secondary School, College
    Location
    London
    Working hours per week
    1 - 40
    Type of Contract
    Full Time Jobs
    Salary indication
    Between £25,000 and £30,000 per year
    Responsible for
    Customer Service, Account Opening
    Type of Job
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    Yes
    Cover Letter Required
    No
    Languages
    English

    London | Customer Service Jobs | Help Desk Employee | Full Time Jobs | Secondary School | College

    Register now!

    Do you want to apply within one click and stay up to date on the newest vacancies that suit you? Signup as a student!

    Sign up for free