Branch Staff for New Challenger Bank across the UK About Lintel Lintel is in the process of applying to the PRA/FCA for a deposit taking license, and seeks authorisation by Q3 2018. Once it is authorised it will operate from ‘micro’ branches across the country and seeks to appoint a number of individuals as Customer Service Associates. About the Candidate The nature of the project requires a highly enthusiastic, customer orientated and motivated individual, to deliver exceptional customer care in accordance to Lintel’s ethos of treating customers better. Role The primary role of a Customer Service Associate is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter. The range of inquiries and requests Customer Service Associates may respond to include: • Open new accounts/Funds transfer • Inquiries and requests on banking products and services such as accounts, telephone banking and internet services The Bank will provide digital, telephone and face-to-face contact channels and will operate a self-service appointment system to ensure that all customers are supported in accordance with their schedules. The Customer Service Associate will be supported by a team of administrators and will report to a regional manager. The Bank will operate a highly flexible work culture many roles can be done full/part or flexible pattern to meet the needs of families alongside work commitments.
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