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Part-time/full-time Receptionist in London

Our Well-Being Centre is recruiting a full time friendly and professional receptionist with a can-do attitude to help run our clinic. Role consists of taking care of clients & therapists to ensure appointments are scheduled, payments collected, supplies managed & everyday tasks are carried through efficiently. Candidate must have 1 year of reception experience and experience in Mind Body Online.

What we offer:

  • Our welcoming reception team look after a large and wide range of therapists, clients, well-being products and treatments to ensure that everyone is well taken care of who visits 58 South Molton St.
  • Shift vary from day time, evenings and week ends.
  • Part-time and Full-time work available

What are you going to do

Duties include:

To process all client appointments/cancellations in an accurate and timely manner, supporting the business policies at all time.

To deal with all face to face, telephone and email enquiries regarding our practitioners, treatments/therapies and appointments in an informed, discreet and professional manner.

Excellent verbal and written communication.

Payment processing

Liaise with the practitioners on a daily basis, fulfilling their requirements in regard to the handling of their clients, providing them with any relevant and necessary information about their appointments.

Deal with any customer complaints, handing over those that you cannot resolve to the Practice Manager and reporting all complaints to the Management.

Making sure the centre and therapy rooms are presentable at all time and restocking supplies when necessary.

Skills required:

  • Extensive Customer Service experience.
  • Excellent interpersonal skills
  • Good working knowledge of Outlook, Excel and Word
  • Knowledge of Mind Body Online Software or other similar booking system
  • High level of accuracy and attention to detail.
  • Strong organisational skills and multitasking ability
  • A professional telephone manner
  • Ability to work effectively both as an individual and as part of a team
  • Ability to communicate effectively, both verbally and written
  • A reliable and flexible nature

Our Wellbeing Centre is based in the heart of Mayfair. The centre has a warm, friendly environment and we are looking for an additional receptionist to help us cover 2 to 3 shifts per week during training with a view of increasing these to a full-time job.

We are looking for a welcoming, professional, hardworking, friendly and extremely efficient new team member. The candidate needs to be flexibl with their hours and willing to work weekdays and weekends.

Whilst providing an excellent customer service, the job entails welcoming clients, handling payments, answering telephone calls, writing emails, tidying
therapy rooms, dealing with therapist's requests, setting up new therapists to the clinic, and ensuring that communication is consistently upheld.

We request that the candidate has gained one year or more of reception experience, preferably clinic experience and has previously worked with Mind Body Online.

Our practice is open between these hours: 8:00 and 22:00 weekdays, and 9:00 - 17:00 weekends. Please only apply if you are flexible to carry a full-time job (45 hour including day shifts, evening shifts and weekends)

The successful applicant should be presentable, polite and approachable with an excellent (customer services) telephone manner. English as first language is preferable but not essential, although excellent and fluent English communication is vital (both verbal & written). Good knowledge of Microsoft Word, Excel and Outlook is necessary and experience of using a booking system software such as Mind Body Online. Time management, flexibility and ability to work in a team are all essential requirements.

What we ask:

  • At least finished college A levels GCSE, A levels, college studies
  • Must have 1 year in reception or similar role, Experience with Mind Body Online
  • Please provide a cover letter to be considered as an applicant for this role. We very much look forward to hearing from you.

Extra information

Education Level
College, Other, University
Location
London
Working hours per week
5 - 32
Type of Contract
Casual / Part Time Jobs, Temporary Full Time
Salary indication
Between £21000 and £23000 per year
Responsible for
Reception Duties
Type of Job
Receptionist, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English

Topjob | London | Receptionist Jobs | Customer Service Jobs | Help Desk Employee | Casual / Part Time Jobs | Temporary Full Time | College | Other | University

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