Commercial Assistant

Job description

“Perfume is a living experience.” —Thibaud Crivelli, Founder.

Maison Crivelli is a French luxury fragrance Maison created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world.

With a constant spirit of adventure, the Maison partners with the best perfumers to propose disruptive fragrances which surprise and invite to lose one’s bearings.

Present in 50 countries and over 600 points of sale, the Maison is one of the fastest growing in the category.

The UK subsidiary is two years old, and this is the perfect time to join fast paced, hyper growth and truly entrepreneurial adventure.

Scope

Reporting into the Commercial Manager, this position is a hands-on day to day cross functional support role.

Main Accountabilities

Wholesale Management

Wholesale Order coordination

• Collect, enter and validate customer POs on the system
• Check pricing accuracy, quantities, and stock availability
• Coordinate order preparation with the warehouse and confirmations with customers
• Monitor wholesale order shipments from preparation to delivery
• Handle disputes and service issues (delays, discrepancies, non conformity)
• Review invoices vs. Orders prior to finance validation

Wholesale chargeback coordination

• Review and validate internally all wholesale chargebacks
• Investigate all chargebacks with finance and 3PL partner, ensuring dispute submission and resolution tracking
• Track chargebacks and support corrective actions to improve processes moving forward
• Coordinate and receipt merchandising team to ensure orders are placed within timings and reflective of launch plans and stock cover KPIs

New launch and Discontinuation management

• Responsible for the creation and submission of new line forms for all new launches
• Manage any SKU switches with the retailer merchandising team
• Be responsible for the end-to-end process of any retailer stock returns (for damaged items, customer returns, aged stock…) ensuring all communication between retailer, Maison Crivelli retail teams, 3PL and finance teams is completed
• Coordinate with the retail and marketing team all new launch and promotional activity NSV orders
• Organize all training gifts and incentive sourcing in line with the agreed plans

Commercial operations coordination

• Monthly stock replenishment
• Reviews & Submit monthly purchase orders to HQ based on demand/sales forecast
• Track order confirmations and lead times-
• Maintain accurate order logs and documentation
• Creates inbound PO on WMS
• Liaise with freight forwarders to arrange international and domestic shipments
• Monitor shipping timelines and ensure customs clearance
• Communicate shipment status to internal stakeholders
• Operational system maintenance
• Maintains master data on WMS and Financial platforms
• Creates all new SKU on WMS and Financial platform
• Warehouse Ad-hoc requests
• Coordinate with warehouse on stock transfers, special packing, or urgent dispatches- Resolve inventory discrepancies
• Support cycle counts or stocktakes with admin documentation

Reporting

• Weekly sell out reporting coordination, ensuring all information received by the retailer and inputted to main internal database.
• Weekly sell in reporting
• Support with stock cover in trade analysis
• Maintain UK master data with all retailer SKU codes and corresponding internal codes

Skills & Experiences

• 1 to 2 years experience in a wholesale business
• Experience in a commercial / sales function with multiple B2B clients and with handling end to end wholesale orders cycles
• Understanding of UK beauty retailers and department stores
• Computer literate and proficiency with MC applications PPT, Excel, Word and Outlook
• Intermittent excel skills (formulas, VLOOKUPs, pivot tables, basic data analysis)
• Excellent time management skills with ability to prioritise workload
• Excellent planning and organisational skills
• A proactive approach and the ability to build strong internal and external relationships
• Commercially aware with the ability to analyse information and offer recommendations
• Self-motivate, passionate individual with can do attitude and entrepreneurial growth mindset
• Excellent written and verbal communication skills
• Curious and team player attitude

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full Time Jobs

Published at

20-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English