Retail Store Manager

Job description

We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences.

The Role

You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required.

Key Responsibilities

• Lead, motivate, and develop a customer-focused retail team
• Support recruitment, including interviewing new team members
• Communicate targets and expectations clearly and positively
• Provide coaching, feedback, and performance reviews
• Lead by example in delivering excellent customer service
• Ensure the store is clean, safe, and welcoming
• Promote a respectful, supportive, and professional team culture
• Ensure policies relating to Health & Safety, Security, and GDPR are followed

About You

• Previous experience managing or supervising a team in a customer or sales environment
• Strong people management and communication skills
• An interest in the vaping industry
• Organised, reliable, and positive in approach
• Committed to developing others and open to feedback

Location: Store-based (with occasional cover at other local stores)

Hours: 40.5 hours per week, Monday to Sunday (including weekends)

This is a great opportunity for a supportive leader who enjoys helping people grow while running a successful retail store.

Extra information

Status

Open

Education Level

Secondary School

Location

Reading

Type of Contract

Full Time Jobs

Published at

20-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English