Assistant Manager

Job description

Assistant Manager – Flagship Sloane Street

THE BRAND

Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does.

The brand is committed to creating responsibly and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’

Anya Hindmarch launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These have included collaborations with Boots and Peanuts, as well as our renowned Christmas Grotto and Ice Cream Project.

OVERVIEW

We are delighted to be recruiting for an Assistant Manager to support our flagship Sloane Street store the centre of the Anya Hindmarch retail experience.

As Assistant Manager, you will work closely with the General Retail Manager to drive commercial performance, deliver exceptional customer service, uphold impeccable brand standards and inspire the team to create a warm, memorable experience for every guest. You will play a hands-on leadership role on the shop floor, coaching selling behaviours, supporting daily operations, and contributing to a positive, high-performance culture.

While your primary base is our flagship Sloane Street store, you may also be required to support our other Mainline locations including Collection, Labelled, Anya Life, and the Village Hall to ensure consistency, coverage, and operational excellence across the wider estate.

This role is ideal for a passionate retail leader who thrives in luxury environments, enjoys developing people, and is committed to delivering a world-class customer journey.

KEY RESPONSIBILITIES

Sales & Commercial Performance

• Support the General Retail Manager in delivering monthly sales targets and key KPIs.
• Analyse daily and weekly performance to identify opportunities and support action plans.
• Drive commercial results through strong product knowledge, conversion focus, and proactive selling.
• Contribute insights for trade meetings and support weekly performance reviews.

Customer Experience Excellence

• Champion exceptional, personalised service in line with the Anya Hindmarch selling ceremony.
• Ensure a consistent, luxury customer journey across all touchpoints.
• Support coaching on high-quality customer engagement, data capture, follow-up and clienteling.
• Assist with complex customer queries and escalations where needed.
• Support the promotion of the Village Hall Pop ups & Anya Café to enhance the overall guest experience.
• Participate in hosting brand tours, VIP visits and partner introductions.

Team Leadership & Development

• Inspire, coach and motivate the Sloane Street team to deliver exceptional performance.
• Support the onboarding and training of new team members.
• Deliver daily floor coaching to reinforce service behaviours and product knowledge.
• Celebrate team achievements and identify areas for development.
• Support monthly one-to-ones and performance-related discussions with the General Retail Manager.
• Role-model grooming, professionalism, communication and brand behaviours.

Operational Excellence

• Ensure daily store operations run smoothly, efficiently and in line with company standards.
• Support opening/closing routines and end-of-day procedures, including cash handling accuracy.
• Maintain excellent stockroom organisation and ensure product availability.
• Assist with stock counts, ticketing accuracy and stock integrity.
• Support team compliance with health & safety, operational policies and loss prevention.
• Help ensure absence reporting, return-to-work forms and operational documentation are accurate.
• Assist with till training, ShipStation tasks and operational rollouts when required.

Visual Merchandising & Brand Standards

• Maintain an impeccable level of product presentation and store environment.
• Support VM execution and ensure guidelines are followed consistently.
• Ensure high housekeeping standards across both front and back of house.
• Uphold brand policies including mobile phone rules, professional etiquette, and customer-interaction standards.
• Contribute to maintaining the visual appeal of the Sloane Street exterior and the wider Anya Village.

Cross-Store Support

• Provide support to other Mainline stores Collection, Labelled, Anya Life and Village Hall where required.
• Assist with consistency of service, standards, training and operational rhythm across the estate.
• Build collaborative relationships with other store teams, Bespoke, Café, Operations and Logistics.

WHAT YOU NEED TO SUCCEED

• Experience in a luxury or premium retail leadership role (Supervisor/Assistant Manager level).
• A strong customer-service mindset with the ability to deliver high-touch experiences.
• Commercially aware, KPI-confident and results-driven.
• A warm, engaging communicator with excellent interpersonal skills.
• Highly organised, detail-oriented and comfortable in a fast-paced flagship environment.
• Positive, solutions-focused and calm under pressure.
• A collaborative team player with energy, credibility and a natural sense of humour.

Equal Opportunities

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full Time Jobs

Published at

21-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English