Onsite Engineer

Job description

Job Title:

Onsite Engineer / IT Service System Engineer

Contract Type:

Fixed Term Contract

Key Purpose of Division:

The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve”

Overall Job Purpose:

• Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users.
• Act within the ITIL framework across all processes.
• Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements.

Key Responsibilities:

• Support the end-to-end operational service delivery to all LPUK customers and
• users, to ensure quality and consistency of service is provided using best practice
• service management aligned processes and procedures.
• Support and facilitate the agreed and appropriate measurement and reporting in
• all aspects of IT Desktop Support, ensuring KPIs and metrics are maintained and
• aligned with ITIL.
• Follow the daily operation of the desktop support processes to ensure good
• execution and compliance, identify, and report any incompliance or cross
• technology process improvement initiatives.
• Ensure that the appropriate incident and problem notification and escalation
• process and matrices are followed and escalate to a manager where appropriate.
• Monitor the daily operation of the desktop support processes to ensure good
• execution and compliance, identify, and report any incompliance or cross
• technology process improvement initiatives.
• Support the IT Service Operations Manager to achieve quality service delivery to
• customers and users and to ensure there is suitable business prioritisation of
• incidents and problems.

Desirable Education & Technical Ability:

• Desktop Support and/or 1st line expertise – ability to support end users directly.
• Excellent verbal and written communication skills. Able to communicate clearly
• and appropriately for a range of audiences. Ability to articulate complex issues
• and recommendations.
• Excellent organizational and time management skills with the ability to prioritize
• work effectively.
• Sound decision making skills and the ability to work under pressure.
• A positive proactive approach to maintaining and improving services.
• Fluent in business English – written and verbal.
• Financial Services’ experience advantageous.
• Degree educated or equivalent experience.
• ITIL v3 or v4 Foundation.
• PRINCE2 Foundation and Practitioner / Agile – Scrum Master desirable.
• Full current driving license required.
• Flexibility to travel and work at other locations where required.
• LeasePlan expects all employees to keep up to date and adhere to LeasePlan
• policies and procedures.

Desired Previous Work Experience:

• Experience in working in service delivery teams, desktop support teams, and service desk disciplines.
• Maintaining, and following ITIL processes.
• Maintaining strong and effective relationships with teams, customers, and partners and delivering excellent customer service.
• Working with multiple teams and suppliers to resolve incidents and problems.
• Monitoring and reporting against agreed SLAs, KPIs and delivering BAU objectives.
• Experience in working with offshore service providers.
• Experience of influencing and driving change and improvement.
• Service Transition expertise – ability to support the transition from project/development into application support/BAU.
• Flexible with proven ability to manage multiple tasks, prioritise work effectively and independently, and meet deadlines.

Extra information

Status

Open

Education Level

Secondary School

Location

Slough

Type of Contract

Full Time Jobs

Published at

21-03-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English