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Business Operations Associate in London

Fancy working for one of the hottest tech start-ups in London alongside some of the best talent in the industry? Then look no further, and come and join our high growth and fast expanding business that is at the very forefront of an incredibly exciting space.

What we offer:

£22000 per year

What are you going to do

Staff Heroes is the UK’s #1 online booking platform that is transforming the traditional temporary staffing sector, by giving businesses access to fully vetted and trained staff on a self-service booking platform that provides transparency, simplicity and lower costs.

Our ultimate mission is to transform the staffing sector in the same way Expedia did for travel or Uber did for transportation, nothing less!

The role:
We’re looking for an operations superstar, someone who can make sure our system is purring along and to support our existing Ops and Customer Services Team.

If you’ve ever wanted to work in the control room at Nasa or SpaceX then we have just the toy for you!

We’ve built a super automated system that can deliver a Hero (aka worker) to Businesses at the right time and at the right place On Demand 24/7.

The Location:
Our offices are in Vauxhall, London – in a modern fun converted Marmite factory.

In this role you will:

  • Become a customer service champion both for businesses and workers
  • Support in day to day operations
  • Monitor our system and be responsible for logistics ensuring Heroes are where they need to be
  • Ensure that jobs are filled by workers matching business specifications
  • Manage business queries and assist with the booking process
  • Liaise with our payroll team and report generation to ensure payroll is correctly conducted
  • Generate invoices for business and ensure they are sent and paid in time
  • Work with our Sales and Account Management team to ensure clients expectations are met
  • Develop internal processes to ensure all operational activities are carried out with maximum efficiency
  • Execute like a pro

Do you really want to work for a startup?

Working in a start-up is very different to most other businesses, presenting unique challenges and opportunities to learn. The ideal candidate is someone who has an entrepreneurial spirit at heart – does this match your profile?

Important! 

Lastly – To be considered you must submit a cover letter explaining why you would be great for this role and also why you want to work for a start-up.

What we ask:

  • It is essential that you are able to work fast under pressure while keeping a cool head.
  • Our deadlines are often incredibly tight and it is necessary for everyone to work collaboratively and quickly.
  • You will need to be computer literate, analytical and competent especially with Excel and other MS Office products.
  • You will be frequently interacting with Heroes and Businesses who register with our platform so excellent communication skills are a must as you will need to understand our platform inside out and explain our services to Heroes and Businesses who register.
  • You will be a quick learner who is able to work on tasks with minimal supervision.
  • University degree educated
  • Proven ability to juggle multiple priorities
  • Ability to work under pressure and meet tight deadlines
  • Good communication skills, speaking to both workers and businesses
  • Team player prepared to go beyond the line to get things done

We are looking for people who can learn on the job and have natural flair for entrepreneurship and are genuinely excited to work in a start-up environment.

Extra information

Education Level
University
Location
London
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
£22000 per year
Type of Job
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

London | Customer Service Jobs | Graduate Jobs | Full Time Jobs | University

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