Giorgio Armani & L'Oreal Designer Fragrances Full Time Counter Manager - Debenhams Oxford Street (Maternity Cover)

Counter Manager

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.

Master Category Knowledge

·         Have a full understanding of all brand products and update the team whenever necessary

·         Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account

·         Have detailed knowledge and awareness of the beauty market

·         Attend, engage and participate in all brand training, and implement afterwards

Execute Business & Operations

·         Complete all paperwork accurately, legibly and on time

·         Be fully aware and accountable for achievement of Account retail targets

·         Closely monitor stock levels, raise and rectify stock issues following retailer guidelines

·         Offer creative ideas to generate new business; with focus on product launches and anniversaries

·         Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours

·         Ensure merchandising guidelines are followed on counter, maintaining brand image

·         Perform to personal targets and monitor each team member’s individual target

·         Build strong relationships with the team, store management, Area Manager and Head Office

·         Use analytical skills to appraise the business’ strengths and weaknesses.

·         Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel

Drive Selling Process/Techniques

·         Ensure you and your team deliver luxury service, inviting customers back for a return appointment

·         Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

·         Ensure you and your team make appropriate, personalised product and sample recommendations

Foster Service Attitude

·         Show passion for people and products

·         Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling

·         Ensure the counter is a clean and hygienic work area and adhere to hygiene rules

·         Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions

·         Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events

·         Ensure you and your team have a strong focus on link selling and the recruitment of new customers

Leadership

·         Fosters team spirit

·         Coach peers

·         Lead by example

·         Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.

·         Track team performance and manage any non-performers.

·         Assist, when requested, in completing team members appraisals (MAP and PDR)