About The... We're investing in our digital capability to help us deliver modern solutions for our customer and evolving our tech teams. If you want to be a part of this then here’s your opportunity, we’re looking for an IT Service...
We're investing in our digital capability to help us deliver modern solutions for our customer and evolving our tech teams. If you want to be a part of this then here’s your opportunity, we’re looking for an IT Service Delivery Specialist to join our Technology team at Hilmore House. The team you’ll work within supports the Innovation, Digital, Online and Productivity teams.
You’ll be responsible for managing the transition and Service Improvements of new or upgraded technologies into support with in-house teams and our Outsourcing Partners. Making sure that the transition methodology is well understood, adhered to and is continuously reviewed to ensure lessons learned are incorporated from each transition / Service Improvement and the methodology updated accordingly.
Here at Morrisons our IT Service Delivery Specialists are accountable for things like this;
Working with the innovation, digital and online teams, keeping all stakeholders updated on service transition progress, issues, risks and achievements for allocated projects
Continuous improvement of the services and service relationship with the business stakeholders (at “Head of” level)
Assists the Service Delivery Manager by engaging with IT colleagues and the business around performance against SLAs, the status of ongoing major incidents, progress against outstanding problems and implemented and upcoming changes
Managing, tracking and controlling criteria for service transition activities
Making sure changes we implement cause minimal disruption
Collating feedback from customers on the effectiveness of the transition to service
Working with our stakeholders to build and maintain a Service Improvement list
Working with your technology team to deliver detailed transition plans, roadmaps and Service Improvements through to their completion
Ensure that transition activities are recorded, justified, evaluated, authorised, prioritised, planned, tested, implemented and documented
Making sure systems are designed to operable, recoverable, and maintainable by the Run in-house and Outsourcing Partners
What skills and qualifications do I need to be a successful IT Service Delivery Specialist ?
Strong interpersonal skills with the ability to negotiate and influence a wide range of stakeholders across your functional areas
Experience of the full transition management project life cycle, transitioning large scale projects covering multiple internal teams and multiple vendors, from development into support
Experience with a multi-vendor delivery and support model, working in a high change environment
Experience of delivering Service Improvements across multiple services and maintaining service improvement plans which drive value to our stakeholders
Strong understanding and experience of transition and change management
ITILv3 Foundation Framework
Our Technology function offers more of what matters to systems professionals at every level. From keeping the lights on, to working with latest in online grocery technology, our Technology team are central to making Morrisons fitter for the future.
If you’re interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you!
Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you and two friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.
We are an equal opportunities employer and welcome applications from all sections of the community.
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