Cabin Quality Supervisor ACMI 1 in Manchester

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Location: Manchester Hangar/ Frankfurt – to be discussed/confirmed. (Includes 80% Travel)

Working Hours: 37.5

Job Purpose:  Supporting the Cabin Quality Product Manager in managing the Cabin Standards for the sub-leased fleet across Group Airlines. Define and maintain a high quality standard of cabin interiors and products for the Groups sub-leased aircraft. To understand the Thomas Cook customer needs across the Group and ensure the aircraft cabins meet these needs. To ensure that sub-leased aircraft cabin  quality supports the positioning of Thomas Cook Airlines as the leading sun and beach carrier and achieves the CSQ/NPS targets.

Key Responsibilities:

• Conduct Cabin interior aircraft detailed audits for ACMI aircraft against the defined ACMI cabin standards
• Understand each sub-leased aircraft interior and manage alignments to the Group Airlines cabin standards
• Establish and manage relationships and processes with various departments within the Group Airlines, third party suppliers and key project stakeholders
• Evaluate strategic scenarios and create documents to ensure all of the key stakeholders are aware of the current cabin condition and expected cabin condition upon delivery to the Group Airlines
• Utilise the customer insights data and cabin quality audit findings to help identify a priority focus for continued cabin improvements on sub-leased aircraft and provide pro-active updates to key stakeholders
• Development of project scopes and objectives ensuring resource allocation and availability

Key Performance Indicators:

• NPS targets achieved for sub-leased fleet
• All aircraft targeted inspections achieved
• Aircraft delivered in acceptable cabin standards

Capabilities Profile –Skills/knowledge, experience & track record.

Essential:

• A minimum of 2 years active aircraft cabin experience, with a good understanding of aviation and aircraft engineering
• Business fluent in German and English
• High level of resilience, pro-activity and discretion
• Ability, motivation and very high flexibility to travel worldwide
• Excellent communication skills across different cultures
• Assertiveness
• Self-starter and independent

Preferred :

• Quality Auditing experience
• Excellent team working skills
• Strong analytical skills
• Product strategy and innovation skills within the aviation industry
• Project planning skills
• Experience of understanding customer needs

Qualifications, Training, Professional Memberships or Accreditations

• IT – Microsoft Excel AND Power point Advanced

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.