Job description
Second Line Support Engineer - St Helens - £37k (DOE) - Onsite
My client is a leading provider of IT support services. Their core competency lies in delivering bespoke solutions for small to medium-sized businesses, with a focus on maximizing efficiency and minimizing costs. They are currently after a second line support engineer.
Key Responsibilities:
- Provide 2nd line support for escalated incidents and service requests.
- Troubleshoot Microsoft 365, Windows, and core IT systems.
- Manage user accounts, access, and email (M365/Exchange).
- Deliver remote support with occasional on-site client visits.
- Resolve hardware, software, and basic network issues.
- Assist with IT projects, migrations, and upgrades.
Key Requirements
- 2+ years of experience in an MSP environment.
- Strong O365 & Windows experience.
- Wants to get stuck into a fast-paced, diverse environment.
Benefits
- Up to 25 days holiday (excluding bank holidays).
- Pension scheme.
- Ongoing training and mentoring.
- Funded certifications.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- St Helens
- Type of Contract
- Full Time Jobs
- Published at
- 02-04-2026
- Profession type
- ICT
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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