Quality Assurance Officer

Job description

Full-time, Permanent

Basingstoke (Hybrid)

£27,000

Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback?

Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.

What you will be doing

• Listening to and auditing sales call recordings
• Checking policy documentation to ensure accuracy and compliance
• Providing constructive feedback to consultants and managers
• Ensuring any procedural breaches are escalated to management
• Supporting Consumer Duty requirements through quality standards
• Producing accurate reports and analysis for senior leaders
• Assisting with investigations into customer complaints

What we are looking for

• Experience working in a structured and regulated environment
• Excellent listening, written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to analyse information and make clear decisions
• A team player who can also deliver individual results
• Comfortable using IT systems and capturing information accurately

Desirable (nice to have, not essential):

• Insurance or financial services background
• Experience in a targeted environment
• Familiarity with CRM systems
• Mentoring or informal leadership experience

Why Reassured?

What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing.

Benefits include:

• Enhanced annual leave with length of service
• Enhanced maternity leave
• Employee Assistance Programme
• Medical cash plan
• Virtual GP
• Death in service
• Discounted Life Insurance and Critical Illness cover
• Free parking
• Personal development opportunities
• Referral scheme worth up to £2,400 per referral
• Incentives including annual trips abroad

If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

Basingstoke

Type of Contract

Full Time Jobs

Published at

02-04-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English