Crew Travel Consultant (Fixed Term-12 months) in Manchester

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Reports to: Travel Services Manager      

Sub Function: Travel Services

Location: Hangar, Manchester

Working hours: 31.5 hrs per week

Role purpose: Coordinate all Thomas Cook crew travel arrangements in accordance with EASA regulations

Key accountabilities and decision ownership:

• To source and book flights, hotels and all transport requirements for all rostered Thomas Cook Airlines crew via in house and external travel systems.
• Undertake daily checks to ensure all travel arrangements are finalised and transport methods are not duplicated.
• To book travel arrangements in the most cost efficient way without jeopardising  OTP measures.
• To communicate both verbally and written, directly to crew, suppliers and cross departmentally to clarify travel options and processes are followed.
• To  prioritise workload on a day to day basis and be able to react  and in the event of disruption.

Skills, know-how and experience :

Must have:

• Good communication and influencing skills         
• Driven, motivated and flexible
• Ability to problem solve and react to change dependent upon circumstance
• Excellent organisational skills with the ability to work well under pressure

Preferred:

• Previous experience with Global Distribution Systems (GDS)
• Ability to understand and be responsive to the customer

Key performance indicators:

• 100% of requirements booked in line with all travel requests and in line with cost constraints and OTP measures.
• All bookings actioned in a timely manner whilst taking advantage of the most cost effective hotel/travel option

Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.