Job description
Customer Service Representative – Newcastle (Onsite) | Contract to Permanent
We are currently hiring for a Customer Service Representative to join a busy contact centre environment supporting a major UK high street banking client.
About the Role
You will handle inbound customer enquiries relating to personal loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast-paced, KPI-driven environment while delivering excellent customer outcomes.
You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.
Working Hours
- 37.5 hours per week
- Monday–Friday: 08:00–20:00
- Saturday & Sunday: 09:00–18:00
- Shifts operate on a rotation basis
- No Bank Holiday working
Rest Period: 30-minute lunch break
Rest Breaks: Standard health & safety break
Pay, Annual Leave & Benefits
- Basic Salary
- Overtime must be pre-authorised by management
- 25 days annual leave + 8 bank holidays
Day One access to:
- Kitchen facilities (fridge, microwave, hot/cold water)
- Shower facilities
- Toilets
- Prayer room
Apply now!
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Newcastle Upon Tyne
- Type of Contract
- Full Time Jobs
- Published at
- 01-05-2026
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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