Operations Analyst

Job description

Job Title: Operations Analyst

 Location: Manchester / Hybrid

We’re Ryft, a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team.

This isn’t just another support role. You’ll be right at the heart of the action owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one. What you’ll be doing:

• Own onboarding review business documents, verify identities, and approve new customers
• Handle support tickets in Freshdesk, answer questions, resolve issues, and keep response times tight.
• Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
• Collaborate with our Risk & Compliance teams to ensure we stay ahead of any potential issues.
• Monitor customer activity and flag anything suspicious or unusual.
• Keep things tidy maintain accurate internal records and make sure procedures are followed.

What we’re looking for

• Detail-oriented and solutions-focused, you spot issues early and solve them fast.
• Clear, professional communicator, written and verbal.
• Experience in customer ops, onboarding or support (ideally at a fintech, payments platform, or similar).
• Familiar with tools to manage tickets and third-party verification platforms (Onfido, Veriff, Sumsub, etc.).
• Bonus if you understand KYC/AML or compliance workflows.
• Comfortable in a fast-paced, remote-first start-up — you’re self-motivated and proactive.

Nice to have

• Background in fintech, payments, or other regulated financial services.
• Experience with CRMs, onboarding flows, or automation tools like Zapier or HubSpot.

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full Time Jobs

Published at

01-05-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English