Pool Host - Seaham Hall - Spa Reception

Job description

Pool HostLocation: Serenity Spa at Seaham Hall, County DurhamSalary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)Hours: Up to 16 hours per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidaysReporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director

Seaham Hall is looking for a dedicated and attentive Pool Host to join the award‐winning Serenity Spa team.

This is a hands‐on role focused on maintaining the highest standards across our spa and poolside areas while ensuring every guest enjoys a calm, clean, and welcoming environment.

The RoleAs Pool Host, you will play a vital role in the guest experience by maintaining immaculate spa facilities, supporting guest comfort, and ensuring the environment reflects the luxury and tranquility of Serenity Spa.

The Ideal Candidate

Previous experience in hospitality or a customer-facing role is desirable

A strong eye for detail and high standards of cleanliness

Friendly, approachable, and guest-focused

Ability to work efficiently in a fast‐paced environment

Excellent organisational and time management skills

Professional presentation in line with a luxury environment

Flexible, reliable, and a supportive team player

Key Responsibilities

Maintain exceptional cleanliness and presentation across all spa and poolside areas

Monitor guest flow and ensure a calm, organised environment

Replenish towels, robes, and amenities (including robe checks) in line with hygiene standards

Ensure relaxation areas and guest touchpoints are clean, tidy, and fully stocked

Assist guests with queries and provide a warm, professional presence

Identify and report maintenance issues promptlyi>Support smooth daily operations across the spa

Prepare facilities for the following day with strong attention to detail

Work collaboratively with all spa and hotel departments

Benefits

Comprehensive in‐house training

Clear progression opportunities

Share of monthly service charge

Staff discounts on spa experiences, retail & vouchers (up to 20%)

Pension scheme & Stream access

Uniform provided

Free onsite parking

Opportunities to participate in charity and team events

If you take pride in creating beautiful, calming environments and delivering exceptional guest care, we would love to hear from you.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Seaham

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English