Community Support Worker (Complex)

Job description

Pay: £13.05 per hourSleep-in rate: £74 per shiftLocation: PlymouthJob Type: Full-time, Permanent

Join an award-recognised care provider and make a real difference

Are you an experienced Complex Support Worker looking for a rewarding role in Plymouth?

New Direction Support is expanding and we're looking for Complex Community Support Workers to join our dedicated team. We're proud to hold Gold Investors in People accreditation, recognising our commitment to staff development, wellbeing, and career progression.

As a Complex Support Worker, you'll play a vital role in delivering high-quality, person-centred support to individuals with complex needs—helping them live as independently as possible while feeling safe and supported in their homes and communities.

About the Role

Provide specialist support to individuals with complex needs and behaviours that challenge

Work within multi-staff support teams to ensure safe and effective care

Follow detailed person-centred support plans and behavioural support strategies

Assist individuals to access the community, maintain their tenancies, manage bills, and develop life skills

Work professionally, calmly, and methodically in a variety of situations

Uphold company policies, procedures, and safeguarding standards at all times

You will receive high-level training, including mandatory care training and specialist safety intervention training, ensuring you feel confident and supported in the role.

28–36 hours per week (contracted hours)

Shifts typically run 08:00–22:00, followed by a sleep-in shift from 22:00–08:00

Training & DevelopmentYou'll receive full training, including:

Online mandatory training

In-house training delivered by New Direction Support

Specialist safety intervention training

Ongoing career development and qualification opportunities, including apprenticeships

What We're Looking For

Previous experience supporting individuals with complex needs or challenging behaviours

A calm, patient, and methodical approach

Strong communication and teamwork skills

Ability to follow detailed support plans and behaviour strategies

Flexible and reliable with a commitment to high-quality care

Company pension scheme

Free DBS check

Blue Light Card eligibility

New employee bonus scheme

Refer-a-friend bonus

Cycle to Work scheme

IT salary sacrifice scheme

Full training provided

Overtime opportunities

Career development and qualifications

Increased holiday entitlement with long service

Employee Assistance Programme

Strong team support and a positive working culture

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Extra information

Status

Closed

Education Level

Secondary School

Location

Plymouth

Type of Contract

Full Time Jobs

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English