Temporary Part-time Customer Service Advisor

Job description

Responsibilities

To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support

To meet the customer's needs by planning and organizing the solution, dealing effectively with individual situations

To ensure that customer care standards are being met

To liaise with our retail stores, internal departments and the management team

Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team

Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times

To process departmental administration in a professional manner

Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers

To communicate effectively and precisely with other colleagues.

To report possible product quality issues to the Service Management Team.

Reply to correspondence and other communications where appropriate, as directed by the management team.

Promote and maintain safe working practices in all areas

Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff

Any other reasonable duties as required

Limits to Authority

Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.

What you'll get in return for your commitment

Staff Discounts

Healthcare Cash plans

A company pension scheme

Life Cover

Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services

Discounts on 100's of high street & online brands including restaurants, holidays, and shopping

Role specific training and development

Proactive promotion of internal candidates

Paid Breaks

Free Tea & Coffee

#J-18808-Ljbffr

Extra information

Status

Closed

Education Level

Secondary School

Location

Nottingham

Type of Contract

Full Time Jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English