In-Service Support Engineer

Job description

Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole.

This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.

Key responsibilities:

• Act as the first point of contact for technical issues, defect reports and support enquiries
• Carry out initial fault triage and technical investigations
• Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
• Ensure engineers have correct documentation, equipment and technical information before deployment
• Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
• Support FAT, STW, HAT and SAT activities
• Assist with technical documentation, service manuals, MoD paperwork and reporting
• Maintain support trackers, customer feedback logs and product update records
• Support obsolescence management and release technical notifications to customers
• Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines

To be successful in this role, you will have:

• HNC/HND or equivalent in Engineering
• Previous engineering support, field service or technical coordination experience
• Strong fault-finding and problem-solving skills
• Electrical, electronic or mechanical engineering knowledge
• Ability to interpret technical drawings and documentation
• Strong communication and customer-facing skills
• Defence, marine, aerospace or other regulated industry experience
• Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)

This is a great opportunity to join a growing defence engineering business supporting critical systems used globally.

This a full time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.

For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki.

Extra information

Status

Open

Education Level

Secondary School

Location

Poole

Type of Contract

Full Time Jobs

Published at

26-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English