Job description
Customer Services Manager
Guildford
£37,000
An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare.
Key Responsibilities
- Manage daily fulfilment operations, including order processing and routing
- Oversee customer service across multiple channels and handle escalations
- Monitor performance against KPIs (SLAs, accuracy, customer satisfaction)
- Lead, coach, and develop operational teams
- Identify and implement process improvements
- Work with internal teams to ensure efficient service delivery
About You
- Proven experience in team management in a customer services environment
- Strong leadership and organisational skills
- Customer-focused with excellent communication
- Analytical and confident using data to drive decisions
- Experience with CRM or similar systems
Qualifications
- GCSEs/A-Levels (or equivalent)
- Relevant management or improvement qualifications desirable
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Guildford
- Type of Contract
- Full Time Jobs
- Published at
- 27-04-2026
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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