Guest Relations Coordinator - Jumeirah Carlton Tower

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job:

An opportunity has arisen for a Guest Relations Coordinator to join us at Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

• Manage pre-arrival guest communication to identify preferences, special requests, and special occasions.
• Conduct VIP arrival screening and ensure accurate profiling in the system.
• Coordinate and place orders for flowers, amenities, and personalized in-room setups.
• Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
• Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Proactive
• Problem solving
• Organized
• Creative
• Detail orientated

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development

Benefits include -

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more!

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full Time Jobs

Published at

01-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English