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Thomas Cook Sport - Customer Contact Consultant in Manchester

Job description

Over 175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'

Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.

Thomas Cook is now one of the world’s leading leisure travel groups, supported by around 22,000 colleagues and operating from 15 countries.

Our vision today remains true to Thomas Cook’s ambitions - to be the world’s most loved holiday company.

Customer Contact Consultant - Manchester

37.5hrs, Permanent


If you have a passion for Sport, great customer service skills and you’re brilliant at building up a rapport with people, why not work for Thomas Cook Sport. Our packages and events are exciting and interesting. You will be dealing with customers when they’re planning the most exciting trip to follow their favourite sport. 


About the department


At Thomas Cook, we put the customer at the heart of everything we do.  Although we’re modernising our business to meet the needs of the digital age, we’ll still be delivering the top-notch service that our brand was built on. Join our Thomas Cook Sport team and you’ll have a vital role to play in that and we know that you will love every minute of the role and will take pride from knowing you have made customer dreams come true. 


Key accountabilities


We’re looking for motivated and energetic candidates to join our fun and friendly Thomas Cook Sport team in Manchester. Working in this fast paced environment you’ll be responsible for handling enquiries from our customers a variety of methods. We pride ourselves on providing excellent customer experience so you’ll need to be focused on delivering exceptional service at all times.

You will be responsible for handling customer contacts throughout the customer journey including assisting with the booking process, after sales care and post travel feedback, working to a culture of first time resolution delivering the highest levels of customer service efficiently and accurately


What we can offer you


  • A competitive salary.
  • 23 days annual leave.
  • Exclusive last minute colleague deals with the opportunity to stay in 5* luxury at low cost expense.
  • Attractive discounts on all of our Thomas Cook holidays
  • Industry leading training
  • Contributory pension. 
  • A ‘Mychoice’ flexible benefits package giving you the chance to create a benefits package to suit you, your family and your lifestyle!!  For more information on this amazing package please visit our website


What we need from you


  • Demonstrable interest and understanding of Sports and associated events.
  • A passion for delivering excellent customer service
  • Experience of working in a target driven environment
  • Team player with a positive and helpful attitude
  • Effective communication skills both verbal and written with the ability to converse with a diverse range of people.
  • High attention to detail


Due to the fast paced and constantly changing nature of the role, you will need to be flexible, work well under pressure and able to provide creative solutions to solve problems. As a Customer Service Advisor you will help drive a culture of innovation, continuous improvement and collaborative approaches to working across departments to achieve the best results.


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

Extra information

Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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