Customer Support Advisor - Part-time evenings/weekends

Job description

Please note this position is not remote or hybrid.

We have various shifts required – please select your availability and quantity of hours you are looking for during the application process.

Available shifts include:

Monday to Saturday: 6pm - 12am (some shorter shifts are also available within these times)

Saturday/Sunday: 10am - 6pm

Sunday: 3pm - 9pm

There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).

Age: 18+Pay: £13.33 per hour

About ZPos LtdZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.

What We WantWe work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.

About The RoleWorking with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.

Main Responsibilities

Notifying restaurants by telephone of outstanding orders

Helping customers order their meal via live chat

Troubleshooting general technical issues

Providing customer service for clients calling into the office

Performing general administration duties

Required Skills & Attributes

Excellent ability to multitask in a fast-paced environment

Patient

Proactive

Good with computers

Extremely diligent

Polite telephone manner

Confident personality

Excellent written and communication skills

Reliable

Required ExperienceAt least one year in a customer service role, ideally within an office setting.

Required EducationMinimum of 7 GCSEs, with A-C grades in Maths and English.

What We Offer

Competitive salary with opportunity for growth.

31 paid holiday days (includes Bank Holidays).

Birthday day off.

Health cash plan.

Employee benefits platform (including Cyclescheme and shopping discounts)

Staff discounts at our other brands (including a coffee shop).

Free soft drinks, coffee, tea, and fruit.

Free on-site parking.

State of the art offices.

Paid volunteering days.

Birthday gift allowance.

Pension plan for eligible candidates.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Swindon

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English