Bank of Scotland - Customer Support - Stirling

Job description

JOB TITLE: Customer Support

LOCATION(S): Stirling. Working across our Bank of Scotland branches within a reasonable distance. HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £26,200, increasing to £26,950 after 6 months

About this opportunityYou'll begin your journey in one of our branches, providing face‐to‐face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities.

Grow Your Career with Our Skill Progression FrameworkAt Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer‐service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

What we're looking for

One year's customer‐service experience.

A people‐person – honesty, genuine care for helping people with their finances (no previous financial services experience required).

The ability to quickly build relationships to give customers a fantastic experience.

The passion to put yourself in the customers' shoes, show empathy, act with care and integrity – taking time to resolve queries and giving customers confidence in the service you're providing.

The commitment to deliver on your promises and go above and beyond for your customer.

A genuine teammate – collaborating closely with colleagues to ensure customers' needs are met.

If located in one of our hybrid locations, you will need to meet our homeworking criteria, e.g. A quiet, private room at home and a stable internet connection.

About working for usWe are an inclusive employer and welcome applications from under‐represented groups. We are disability confident and will provide reasonable adjustments to our recruitment processes where required.

Benefits

A generous pension contribution of up to 15 %.

An annual performance‐related bonus.

Private medical benefit with BUPA.

Benefits you can adapt to your lifestyle, such as discounted shopping.

22 days' holiday (increases over time), with bank holidays on top – pro‐rated for part‐time roles.

A range of wellbeing initiatives and generous parental leave policies.

Salaries are reviewed annually on 1 April as part of our annual pay review.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Stirling

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English