Retail Sales Assistant

Job description

Seasonal Retail Sales Assistant - Fixed Term ContractHours: 22 hours per week

Location: Coventry, CV1 1QX

Shift Pattern: Monday to Sunday shifts based

We are recruiting seasonal colleagues to support our branches during the busy travel season.

This role is offered on a fixed‐term basis expected to run until October 2026, depending on business needs and seasonal demand.

As this role supports our busiest trading periods, successful candidates must be available to work during key peak weeks in July and August. Due to the seasonal nature of the role, annual leave may be limited during peak trading periods and will be subject to manager approval.

Responsibilities

Deliver outstanding, friendly service that turns first‐time customers into loyal fans

Build genuine rapport with each customer to understand their travel plans, needs, and concerns

Use knowledge and enthusiasm to recommend the best products and services for every customer

Engage in conversational selling to match products to customers' needs in a natural and supportive way

Share trusted advice on exchange rates, currency options, and how to get the most value for their money

Accurately process transactions while ensuring full compliance with financial regulations

Keep the bureau secure, presentable, and welcoming at all times

Promote additional products and services to enhance each customer's journey and make their travel experience simpler and better

Take ownership when the manager is away, keeping the bureau running smoothly

Support new colleagues during onboarding and share knowledge with the team

Be flexible to work in nearby branches when needed, helping the team succeed wherever required

Qualifications

At least 1 year of experience in retail sales, cash handling, and customer service

Confident, friendly, and positive attitude – you make customers feel welcome and valued!

Strong communication skills, with the ability to build rapport and trust quickly

High levels of accuracy and attention to detail when handling transactions

A natural flair for selling and exceeding customer expectations

Flexibility to adapt, work independently, and travel to nearby locations if required

Benefits

Colleague Rate on Travel Money

28 days holiday (inclusive of bank holidays)

Access to Retail Incentive & Bonus Schemes

High Street Discounts

Free 24/7 Virtual GP service for you and your family

Cycle to Work Scheme

Employee Wellbeing & Financial Support through Retail Trust

Employee Assistance Programme – because you matter!

Wagestream – flexible pay access when you need it

Recognition Awards for outstanding service

Additional holiday entitlement after 1 year

Life Assurance and much more

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Extra information

Status

Closed

Education Level

Secondary School

Location

Coventry

Type of Contract

Full Time Jobs

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English