Front of House and Events Administrator

Job description

Role Title: Front of House Events Administrator

Division: Wealth Management Client Care

Location: Birmingham

Contract: Permanent

Working Pattern: Monday to Friday 9am – 5pm

About the RoleTo support the delivery of consistent and high-quality Front of House services, which includes the provision of face-to-face client visits, switchboard services, colleague queries, and coordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.

What you will be responsible for

The face and voice of the company, providing service excellence to all clients and visitors

Deliver a professional, efficient switchboard service

Meet and greet guests on arrival as per our Standard Operating Procedure (when launched)

Liaise with clients and colleagues to create a seamless service

Administer room bookings for the office, including meeting room preparation and maintenance for internal and external meetings (e.g. Arranging desks/seating and coordinating technology requirements for meetings)

Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis (e.g. Maintaining coffee machine and availability of required stock)

Assist with cleardowns and general presentation support for all office areas (i.e. Client areas and staff/storage areas)

Ensure cleanliness standards are met in the client kitchen and stock is replenished

Support in processing and preparation for collection and sending of post as required

Maintain office supplies across office (i.e. Stationary, print supplies); check stock/availability each week

Prepare and collate marketing collateral for Birmingham office

Bank cheques received in-office and send daily confirmation to Finance Team

Provide stock reconciliations team with daily safe custody report

Arrange purchase orders and invoices, sending to Accounts Payable for action

Act as primary point of contact for The Colmore Building, including liaising with building management and associated contractors/vendors

About you

Support on ad-hoc projects as required by the Group for your site

Any other duties as required

Measures of Success

Service excellence provided to all guests arriving at reception

Adapting to last-minute changes, communicating with the team

Time management, ensuring all scheduled meetings are fully pre-prepared before the client's arrival

Achieving objectives agreed with Line Manager

Our offer to youWe want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

A company pension - 9% non-contributory or 10% if you contribute 5%

Private medical insurance – Individual on joining, family after 1 year's service

Life assurance - 8 x salary

Company share scheme

Discretionary bonus

Flexible holidays – purchase up to 5 additional days

Green Car Scheme

Family friendly policies – enhanced family leave for parents & carers

Study support – study days and funding for courses and qualifications

Season travel ticket loans

Other voluntary benefits you can choose to suit you

EEO StatementWe are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. We're a Disability Confident Employer (level 2) under the UK Government scheme. If you require adjustments to apply for a role at Rathbones, please contact us via recruit@rathbones.com to let us know what adjustments you may need.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English