Customer Service & Sales Engineer

Job description

Customer Service & Sales Engineer – LeedsWe are looking for an experienced, motivated Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth in sectors of piping system.

MegaGroup Trade Holding is an international technical wholesaler specializing in water solutions that improve people's lives. We take pride in addressing global water challenges and supporting sectors such as Irrigation, Livestock, Swimming pools, Building services, and industry. As part of MegaGroup, EPCO Plastics Ltd is a leading distributor of plastic piping systems and water infrastructure solutions in the UK. EPCO combines technical expertise with high‐quality products, delivering innovative solutions and exceptional support to a wide range of customers across multiple industries.

Your key responsibilities

Confidently handle inbound and outbound customer calls, building strong, long‐term customer relationships

Proactively follow up on quotations and identify opportunities to convert them into orders

Prepare and process sales quotations and customer orders accurately and efficiently

Check stock availability, lead times, and delivery options, clearly communicating expectations to customers

Take a proactive sales approach, identifying upsell and cross‐sell opportunities rather than purely reacting to enquiries

Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment

Resolve customer queries efficiently and professionally, ensuring high customer satisfaction

Maintain accurate records in ERP and CRM systems

Contribute positively to the team culture and support continuous improvement of processes

What you bring

2–3+ years of experience in industrial sales, technical B2B sales, or sales administration

Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls

A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team

Well‐organised, detail‐oriented, and able to manage multiple priorities

A true team player who values collaboration and understands the importance of team fit

Commercially minded, with a proactive rather than reactive approach to sales

Comfortable using ERP systems, MS Office, and digital tools

Experience with industrial products, technical solutions, or wholesale environments is highly desirable

Why join us?

Customer obsession

Execution Excellence

Teamwork

Enjoy together

You'll join a well‐knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long‐term, take ownership of their role, and enjoy being part of a collaborative working environment.

Ready to make an impact?Advance your career in a professional, friendly, and dynamic environment—apply now and become a key player in EPCO's success as a Customer Service & Sales Engineer!

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Extra information

Status

Closed

Education Level

Secondary School

Location

Leeds

Type of Contract

Full Time Jobs

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English