Customer Success Placement Student

Job description

12 month work placement as part of degree

Central London based (Old Street) | July 2026 start date | £27,500 per annum

WHAT IS BOX?Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOUImagine you have just completed your 12‐month placement with Box. What have you achieved? If you join Box in the Customer Success Team here are a few things:

Make a similar business impact as our previous cohorts of placement students.

Contribute directly towards improving customer retention rates across EMEA markets through your involvement in strategic initiatives driven by Customer Success leadership.

Work directly on customer activities and learn practical skills alongside experienced Box Customer Success Managers based across EMEA (Paris, Munich, Amsterdam, and London).

Gain broad exposure to a spectrum of Customer Success responsibilities spanning from customer engagement, analytics, project management and coordination, product adoption, providing comprehensive skills development opportunities that will benefit your future career growth.

Experience how a high‐growth cloud SaaS technology company works from the inside by being based in an EMEA HQ.

Have fun along the way.

This is an exciting opportunity to gain hands‐on experience working directly with clients while contributing towards their success using our innovative collaboration platform.

WHAT DOES A CUSTOMER SUCCESS PLACEMENT STUDENT ACTUALLY DO?To meet the fast‐growing needs of the enterprise, it is imperative that we provide world‐class professional services to make a successful leap to the cloud. Digital transformation is on the mind of every forward‐thinking CIO and the Box Customer Success Team is here to help. We work to fundamentally change how industries and organizations collaborate on content.

The Customer Success (CS) Team at Box acts as a trusted advisor and aims to "blow our customers' minds" every day, making our customers insanely successful with Box. Customers are at the center of everything we do. We are here to know our customer inside and out and deliver an experience they could never have imagined.

In this role, you will play a crucial role in supporting various activities and projects aimed at enhancing customer engagement, driving long‐term adoption, and improving overall customer success metrics. You will work closely with our customer success teams and others to identify content use‐cases and overcome the challenges of moving to a cloud environment, driving adoption and optimisation best practices, and helping deliver business value for our ever‐growing customer base.

You are a customer advocate and are motivated by helping others succeed. You are data‐driven and intrigued by the challenge of delivering a great Box experience to hundreds of customers. You listen well, ask questions, and translate business needs into something that you can execute against. You help support and build trusting relationships and support customers with how to improve their digital transformation strategy.

You'll get a chance to work across a wide range of areas in Customer Success at Box EMEA:

Customer Engagement

Product Adoption and Optimization

Project and Customer Programme Management

Data Analytics to drive customer outcomes

Customer Engagement / Strategic Support

Play a supporting role in client‐facing activities with Customer Success Managers—such as coordinating product innovation awareness campaigns, posts on Box Community, marketing event drives, outreach to end users to address churn risks, and grow our customer base, articulating value realised for their businesses.

Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.

Experience unique challenges for each customer and work on real business challenges across multiple industries and organisation sizes.

Data Analysis

Prepare reports on customer health metrics and provide insights for improvement. Work with the CS team to collect, process and analyse qualitative and quantitative data, enabling CSMs and CS leadership to make better decisions and enhance operational rigor.

Identify new ways to have strategic engagements with customers and drive improved outcomes.

Leverage our Business Analytics team and tools to complete these activities, gaining valuable skills highly desirable in the industry.

Project Management / Coordination

Get involved in cross‐functional initiatives and projects sponsored by CS leadership to drive key adoptions (e.g., AI).

Collaborate closely with internal teams such as Sales, Marketing, Consulting, Support, and Product Development to ensure seamless customer experiences.

Create content for both internal communications (e.g., All‐Hands and QBR decks) and external use (email, community posts, preparing customer slides, customer research). Ensure the content is engaging, informative, and aligned with the company's brand voice and customers' needs.

Process Improvement

Take ownership of a project focused on improving internal processes related to customer engagement. Identify areas where processes can be streamlined or optimised to enhance effectiveness in engaging customers more efficiently.

As Box accelerates product innovation and disrupts the content management space, you will have the opportunity to be agile—quick to experiment and live up to the Box value "take risks, fail fast." Bring fresh eyes to help us build a best‐in‐class Customer Success programme.

Who You Are

To be eligible you must be an undergraduate student in a placement year course returning to study Autumn 2027, and you must have the right to work in the UK already in place.

Communication: you are known for building strong relationships both in and outside of your core studies.

Drive: you demonstrate resilience to overcome objections and have a "can do" attitude to delivering personal goals.

Team Player: you are a team player and customer advocate motivated by helping others succeed.

Attention to detail: you are detail‐oriented, able to fail fast, and prioritise effectively, ensuring quality on sometimes tight deadlines.

Additional language skills in French or German are a plus but not required.

It would be a plus if you study something Business, Technology, or Management, though from experience you don't need a specific degree background to be successful as a placement student in Box.

BenefitsBox's benefits package includes pension, medical and dental coverage. We have a robust wellness programme including 25 days of vacation (plus your birthday off) and a subsidised gym membership. We also provide a free lunch and daily menu with lots of snacks and drinks. EMEA HQ is located in the impressive White Collar Factory on Old Street; other European offices in Paris, Munich, Amsterdam, and Warsaw.

HOW DO I APPLY?

Submit CV

Video interview with a member of the recruitment team

Video interview with the hiring manager

Video interview with another specialist from your potential team

EQUAL OPPORTUNITYWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English