Customer Success Intern

Job description

Job DescriptionJoin us as a Customer Success Intern in our growing Customer Experience team!

Alliants works with many of the world's most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry-changing technology solutions — including award‐winning mobile apps and chat platforms — that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world.

We are a fast‐scaling team where every person's contribution is visible and valued. We work across Southampton, London, New York, Toronto, and Miami — and our customers span every continent. If you want a placement where your work actually matters from week one, this is it.

Role FocusThis is not a tea‐making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month.

As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants' hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP). Working directly alongside the Product Solutions Architect (Grade F) and Customer Success Managers (Grade D), you will contribute to real customer outcomes from day one of your placement.

You will sit inside our Customer Success team, working directly alongside our Product Solutions Architect and Customer Success Managers. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) — and to build the skills, confidence, and professional track record that will set you apart when you graduate.

Role DetailsLocation: UK Hybrid – 2 days/week in office (Southampton)

Compensation: £27,000 per year

Travel: Occasional UK travel; full driving licence preferred

Job RequirementsBy the end of your 12 months, you will have:

Supported the onboarding of real enterprise hospitality customers onto AXP

Produced monthly product adoption reports that inform CS strategy

Maintained CRM data across a live customer portfolio

Built a library of knowledge resources actively used by the team

Presented your impact to CS leadership at the end of your placement

What You Will Do

Support new customer onboarding onto AXP — preparing welcome materials, tracking tasks, attending calls, and ensuring customers start their journey with confidence

Monitor product usage dashboards and compile monthly adoption reports, flagging accounts that need attention

Draft and send routine customer communications under the guidance of your CSM, ensuring messages are clear and on‐brand

Keep CRM records accurate and up‐to‐date for your assigned accounts — you own the data quality for your patch

Build internal playbooks, FAQ guides, and how‐to resources that make the whole CS team more effective

Support the Product Solutions Architect with demo preparation, product walkthroughs, and technical documentation

Contribute to customer success meetings and business reviews with structured notes and follow‐up actions

Who We Are Looking ForWe are looking for a penultimate‐year student studying for a BA in Hospitality Management or a related field at a leading hospitality school. You do not need to be a technology expert — but you do need to be genuinely curious about how technology is shaping the future of hospitality.

Essential

Penultimate‐year BA student in Hospitality Management or related field

Strong written and verbal communication skills

Organised and detail‐oriented — able to juggle tasks reliably

Comfortable with data: dashboards, spreadsheets, basic analysis

A genuine interest in hospitality and technology

A collaborative, take‐ownership mindset

Nice to Have

Experience with CRM tools (Salesforce, HubSpot) or ticketing platforms

Prior customer‐facing work in hospitality (hotel, restaurant, events)Familiarity with Jira, Intercom, or similar tools

Languages beyond English relevant to our customer base

Full UK driving licence (occasional travel may be required)

Job BenefitsYour Benefits Package

33 days paid holiday

25 days annual leave plus 8 public holidays

Vitality Health Insurance

Optional private health cover including GP access, mental health support, and gym discounts (after probation)

Help@hand wellbeing, counselling, and practical support

Monthly takeaway allowance – up to £25 per month

Training & development budget for professional development courses, certifications, conferences

Cycle to work scheme

WeWork access for flexible remote working across the UK

Birthday voucher

Bonus potential through discretionary scheme

Annual eye test voucher and flu vaccination

People's Pension – auto‐enrolled from day one

Digital Nomad flexibility to occasionally work from elsewhere in the world

Great Oak tree planting to welcome you aboard

Equal OpportunitiesWe are committed to equal opportunities for all applicants. Alliants welcomes applications from candidates of all backgrounds, nationalities, and universities. You must have the right to work in the UK for the full 12‐month duration of the placement.

#J-18808-Ljbffr

Extra information

Status

Closed

Education Level

Secondary School

Location

Oxford

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English