Customer Success Intern

Job description

Description
Join us as a Customer Success Intern in our growing Customer Experience team! Alliants works with many of the world's most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry‐changing technology solutions – including award‐winning mobile apps and chat platforms – that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world. We are a fast‐scaling team where every person's contribution is visible and valued. We work across Southampton, London, New York, Toronto, and Miami – and our customers span every continent. If you want a placement where your work actually matters from week one, this is it.

Role Focus
This is not a tea‐making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month. As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants' hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP). Working directly alongside the Product Solutions Architect (Grade F) and Customer Success Managers (Grade D), you will contribute to real customer outcomes from day one of your placement. You will sit inside our Customer Success team, working directly alongside our Product Solutions Architect and Customer Success Managers. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) – and to build the skills, confidence, and professional track record that will set you apart when you graduate.

Role Details
Location: UK Hybrid – 2 days/wk in office (Southampton)

Compensation: £27,000 per year

Travel: Occasional UK travel; full driving licence preferred

Requirements
By the end of your 12 months, you will have:

Supported the onboarding of real enterprise hospitality customers onto AXP

Produced monthly product adoption reports that inform CS strategy

Maintained CRM data across a live customer portfolio

Built a library of knowledge resources actively used by the team

Presented your impact to CS leadership at the end of your placement

What You Will Do

Support new customer onboarding onto AXP – preparing welcome materials, tracking tasks, attending calls, and ensuring customers start their journey with confidence

Monitor product usage dashboards and compile monthly adoption reports, flagging accounts that need attention

Draft and send routine customer communications under the guidance of your CSM, ensuring messages are clear and on‐brand

Keep CRM records accurate and up‐to‐date for your assigned accounts – you own the data quality for your patch

Build internal playbooks, FAQ guides, and how‐to resources that make the whole CS team more effective

Support the Product Solutions Architect with demo preparation, product walkthroughs, and technical documentation

Contribute to customer success meetings and business reviews with structured notes and follow‐up actions

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full Time Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English