Application Support Engineer

Job description

Application Support Engineer | Remote | £45,000

This is a rare opportunity to join a growing global technology organisation at an early stage of its UK expansion.

The UK team is in the process of being built out, meaning this Application Support role sits right at the foundation of that growth. It offers genuine ownership from day one, with the chance to help shape how the support function is structured, how processes are defined, and how the team evolves as it scales.

You’ll be working across enterprise grade platforms used in regulated environments, including exposure to public sector clients where the work is high impact, fast moving, and genuinely business critical. This is not just about resolving tickets, but about being part of building a high performing support capability in the UK.

What you'll be doing:

• Acting as a key point of contact for application support and technical issues

• Investigating and resolving incidents across live systems

• Managing service requests in a structured, SLA driven environment

• Working closely with L2/L3 teams to resolve complex issues

• Monitoring application performance and system health

• Supporting users across functional and technical queries

• Identifying patterns in recurring issues and contributing to long term fixes

• Supporting continuous improvement across tools, processes and documentation

What we're looking for:

• 2 to 5 years experience within Application Support, Technical Support or Systems Support

• Experience with Jira, ServiceNow or similar ticketing systems

• Strong understanding of incident management and SLA environments

• Basic SQL knowledge and troubleshooting capability

• Awareness of web applications, HTML and JSON

• Strong communication and problem solving skills

• Exposure to ITIL practices

• Must be eligible for UK Security Clearance

Why this role stands out:

• Exposure to complex, business critical systems

• Real ownership of incidents and operational issues

• Strong collaboration with technical and engineering teams

• Opportunity to build depth across application support and operations

• Environment that encourages improvement, not just maintenance

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full Time Jobs

Published at

11-06-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English