Customer Analyst

Job description

Customer Analyst

£50,000–£55,000 + Share Scheme

Lancashire (Hybrid – 2x Days a Week in Office)

If you enjoy shaping strategy, proving ROI, and building what “good” looks like in CRM and retention, this is the role for you!

The Company

A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners

The Role

Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.

You’ll:

• Analyse campaign performance, retention, and lifecycle activity
• Lead A/B testing and prove commercial impact (ROI focus)
• Support the rollout of a central CRM strategy and best practice
• Work on large-scale reactivation & recall programmes
• Partner with commercial, marketing, tech, and external teams
• Contribute to a new customer data warehouse build

It’s a role with real influence – you won’t just report on campaigns, you’ll shape them.

Your Skills & Experience

• SQL - strong experience
• Campaign analysis, A/B testing, and retention focus
• Ability to tie insight to commercial outcomes
• Experience working with large-scale consumer data
• Strong stakeholder management and communication skills
• Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential

The Benefits

• £50,000-£55,000
• Share Scheme

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

Extra information

Status

Open

Education Level

Secondary School

Location

Lancashire

Type of Contract

Full Time Jobs

Published at

12-06-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English