Customer Support Executive

Job description

Customer Support Executive | £28,000 per annum + benefits | Watford - Hybrid (2 days onsite)

We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.

The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.

Role and Responsibilities:

• Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
• Process customers accurately and efficiently, ensuring correct product, service and billing details.
• Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
• Maintain and update the CRM database with accurate customer information.
• Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
• Continuously stay updated on product, services, and industry trends to provide customers with the best support.
• Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
• Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.

Skills and Experience

• Previous experience in customer service, sales order processing, or subscription management is preferred.
• A degree qualification is desired but not essential
• Experience using CRM software or customer management tools.
• Ability to work efficiently in a fast-paced environment, managing multiple priorities.
• Proactive and self-motivated with a focus on customer satisfaction.

Package

• £28,000 + excellent benefits
• Hybrid working

Extra information

Status

Open

Education Level

Secondary School

Location

Watford

Type of Contract

Full Time Jobs

Published at

13-06-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English