10 - 25 hours per week
Between £10.00 and £11.00 Per Hour
What are you going to do:
- Managing the main customer phone line and email inbox
- Processing customer orders and payments over the phone
- Order management and customer relationship management
- An intimate understanding of the collection, fabrics, stock arrival dates and brand knowledge will also be a crucial part of this role.
- Using our CRM system to log phone calls and customer interactions
- Communication to the sales team and to the rest of the business regarding customer feedback, problem-solving and garment/quality feedback
What we offer:
- Experience and insight into working for a fast pace fashion brand
- Development and training in customer service
- Training around the collection and our in house processes
What we ask:
- At least finished college A levels
- Customer Service experience is essential
- Excellent written and verbal communication skills
- Customer focused at all times with the ability to deal with a variety of customers and situations
- Ability to manage time effectively
- Applicant should be both computer and technically literate
- Initiative to escalate issues appropriately and handle decisions in a responsible way
- Be able to think logically and calmly on their feet, use common sense and a service minded approach to dealing with issues as they arise
- A love of The Fold brand and product, and complete, intrinsic understanding of our customers
Apply
If you think you'd be suitable for this role, send a cover letter and updated CV to apply for this position.
Extra information
- Role will commence between 24th September- 5th October 2018 (Monday-Friday for this 2 week period) with the potential for further part time work.
- Status
- Closed
- Education Level
- College
- Location
- London
- Working hours per week
- 10 - 25
- Type of Contract
- Casual / Part Time Jobs
- Salary indication
-
Between £10.00 and £11.00 Per Hour
- Responsible for
- Customer Care
- Profession type
- Design / Fashion, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- Yes
- Languages
- English
