Concession manager - contemporary ladieswear brand - Harvey Nichols

Job description

Mode is proud to be partnering with a globally recognised contemporary luxury womenswear brand seeking an experienced Concession Manager for a Central London location. This is an exciting opportunity to lead a high-profile retail space within one of London's most prestigious luxury department store environments.

This business continues to experience strong growth and is seeking a commercially driven leader who is passionate about client experience, team development, and luxury retail excellence.

This role is full-time, permanent, and reports directly to the District Manager.

The Role

• Lead and inspire a high-performing team to achieve and exceed weekly and monthly sales targets.
• Drive full-price sales through exceptional customer service, commercial awareness, and proactive selling techniques.
• Monitor daily trading performance, identifying opportunities to maximise revenue and profitability.
• Manage inventory levels and stock replenishment to ensure optimal product availability at all times.
• Produce regular sales and business performance updates, highlighting successes, opportunities, and key commercial insights.
• Collaborate with buying and merchandising teams to influence product assortment and ensure the right mix for the location.
• Maintain exceptional visual merchandising standards and ensure the concession is presented to luxury retail standards.
• Build strong relationships with department store management and key internal stakeholders to support commercial success.
• Organise and execute client events, promotional activities, and team engagement initiatives.
• Develop and grow a loyal client base through proactive clienteling, outreach, styling appointments, and CRM activity.
• Act as a brand ambassador, representing the business at client events, activations, and exclusive appointments.
• Ensure operational excellence across all aspects of the concession, delivering a seamless customer experience.

Requirements

• Minimum 3-5 years' experience within luxury fashion retail, including at least 2 years in a management or leadership position.
• Previous experience managing a concession, boutique, or department store location is highly desirable.
• Proven success in achieving sales targets, driving KPIs, and developing a strong client book.
• Strong understanding of the contemporary luxury fashion market.
• Experience using CRM and clienteling tools to drive customer retention and repeat business.
• Commercially minded with strong analytical and reporting skills.
• Proficient in Microsoft Office, Google Workspace, and retail reporting systems.
• Exceptional communication and stakeholder management skills.
• Passionate about delivering outstanding customer experiences and developing high-performing teams.

To apply, please send your CV to info@modesearch.co.uk or click the apply button.

Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full Time Jobs

Published at

19-06-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English