Social Media Customer Service Agents, Online Sector, Edinburgh
This is a Full-Time position and you will be based within our prime location in Edinburgh City Centre with an excellent work environment and facilities.
Our operational hours are Monday to Friday, 6am – 9pm and at the weekend between 6am – 6pm. As a result, we would require you to be flexible and work 5 out of 7 days per week. Please note there is limited availability for 8am starts if transport is a concern.
As a Social Media Agent your main responsibility is to offer our customer’s the best service through our digital platforms to ensure we are the customer’s first choice. In addition to this you will provide the best possible customer service when dealing with telephone calls and emails for all customers. You’ll be assisting our customers when they have questions relating to their orders, deliveries or any other queries regarding their online shopping or store experience.
Who are we looking for?
You will have previous experience of working in Customer Service on a Social Media platform. You will have an interest in fashion, demonstrate good communication skills along with excellent written English. Most importantly, you will have a passion for delivering exceptional customer service. You are outgoing and a good team player, although you enjoy working independently as well. We are seeking positive, enthusiastic individuals with team spirit and an ability to use their own initiative. Rising to challenges and managing a high workload are stimulating for you.
What do we offer you?
We make it possible for people to express their personality. We offer you an exciting work environment with excellent training and support. This position offers an annual salary of £17,379.96 based upon a 39 hour per week contract. You will be paid fortnightly and receive various company benefits.
Are you the one?
It's your personality that makes
the difference. There will always be Fashion, Fun and Hard Work…..So
do you think you are ready for the challenge?
Closing date for applications will be Tuesday 14th August 2018.
We look forward to hearing from you soon!
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