Apply now!

Department Manager H&M Home in London

London | Retail Jobs

    DEPARTMENT MANAGER H&M...   Do you want to be a key player in building a world-class interior brand? Are you passionate about customer service and ready for an exciting challenge in one of the first H&M HOME Concept Stores?...

Job description

 
 
DEPARTMENT MANAGER H&M HOME
 
Do you want to be a key player in building a world-class interior brand? Are you passionate about customer service and ready for an exciting challenge in one of the first H&M HOME Concept Stores? Then you might be the one we are looking for!
 
The role as Department Manager
As Department Manager at H&M HOME you work with your team to create an excellent and inspiring shopping experience for our customers every day. By providing an excellent customer experience in our Concept Stores, we believe we will create brand awareness and drive selling also to our other sales channels, online and shop in shops. You lead your team using motivation, inspiration and available tools for great customer service, as well as securing routines and global guidelines. You are an ambassador for the brand and together with the team you strive to exceed customer expectations and drive selling on the sales floor, that’s where it all happens!
 
We are looking for a strong and passionate leader who thrives in a fast moving environment full of customers to please, employees to guide and high-set business goals to reach.
 
Your responsibilities
The job of a Department Manager comes with lots of responsibility – and lots of fun. Your to-do list includes:
  • Provide excellent customer service in your store, and coach your team to always keep our customer top of mind.
  • Plan and organize the daily work in store, together with the Store Manager, by being a motivating and inspiring role model, always prioritizing our customers.
  • Ensure that all routines, store operations, staff planning and work environment are being followed, to meet our customer service expectations.
  • Share knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere.
  • Secure a seamless customer experience, by being aware of the online and store activities.
  • Create and follow up the daily, weekly, monthly and quarterly plan to secure sales goals, commercial focuses and customer service, together with the Store Manager.
  • Set an example for your team by always acting in line with H&M Group values, H&M Home brand DNA and Global leadership expectations.
Your profile

 Your personal qualities also include:

  • A passion about customer service, people and interior design
  • A great drive and a result driven attitude
  • Ability to communicate expectations and information to your team
  • Being fair, empathetic and committed to both the business and the well-being of your team
  • Being well-organised and able to cope with a large workload
  • An analytic and reflective mind set
  • Ability to evaluate and improve both your own and your team’s performance to reach objectives and results
  • A positive and coaching attitude, and a willingness to learn and improve
  • An entrepreneurial approach, where you think outside the box to solve unexpected challenges, creativity and courage is needed!
 

Further Information

Location
London
Published at
13-08-2018
Type of Job
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No