Service Operations Coordinator

Job description

Service Operations Coordinator

Weybridge | £15.00 per hour | 6-Month Temporary Contract (Potential Extension)

An exciting opportunity has arisen for a highly organised and customer-focused Service Operations Coordinator to join a well-established and growing organisation based in Weybridge.

This role is ideal for an experienced coordinator or administrator who thrives in a fast-paced environment and enjoys managing multiple priorities while delivering exceptional customer service. Working closely with service, operations and engineering teams, the successful candidate will play a key role in ensuring the smooth coordination of customer requests, engineer scheduling, quotations, service contracts and administrative processes.

Initially office-based, the position offers the opportunity for hybrid working in the future once training has been completed and the individual is confident working independently.

Key Responsibilities

• Coordinate field service requests and engineer schedules using internal planning systems.
• Liaise with customers to confirm appointments, resolve queries and provide service updates.
• Prepare and issue quotations, service documentation and customer communications.
• Process customer orders and purchase orders, ensuring accurate administration throughout.
• Arrange follow-up visits, engineer attendance and required parts within agreed service levels.
• Support the administration of service contracts, maintenance schedules and customer records.
• Work closely with internal departments including finance, service operations and planning teams.
• Produce reports and management information to support operational performance.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives.
• Provide high-quality administrative and customer service support across the wider team.
• Maintain accurate records across SAP, CRM and internal systems.

The Ideal Candidate

• Previous experience within a coordination, scheduling, customer service or administration role.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills and confidence dealing with customers and stakeholders at all levels.
• High attention to detail and a commitment to accuracy.
• Ability to work well under pressure and meet deadlines.
• Strong IT skills including Microsoft Office.
• Experience using SAP, CRM systems or similar business systems would be advantageous.
• A proactive and positive approach with a genuine passion for delivering outstanding customer service.

What's on Offer

• £15.00 per hour.
• Monday to Friday, 09:00 – 17:30.
• Initial 6-month contract with the possibility of extension.
• Career development and training opportunities.
• Future hybrid working options once fully trained.
• Opportunity to join a supportive and collaborative team environment.

This is an excellent opportunity for a motivated coordinator looking to join a reputable organisation where they can make a real impact and further develop their career within service operations and customer support.

Extra information

Status

Open

Education Level

Secondary School

Location

Weybridge

Type of Contract

Full Time Jobs

Published at

11-07-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English