Student Lifecycle Events & Engagement Officer

Job description

About us:

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We are based within the Student Administration Services Department, who undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records, Graduation, and International Student Welcome. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey with the academic cycle of events throughout the year.

This role sits within the Student Lifecycle Events & Engagement team which delivers on a range of projects and events aimed at enhancing the student experience at both Graduation and Welcome to King's. Welcome to King's aims to give a high quality and inclusive first experience for all incoming students. Graduation is a key programme of work that supports students to successfully transition to their next chapter.

We are part of the Students and Academic Services Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About the role:

Each year, around 12,000 students attend a graduation ceremony, while Welcome to King's supports over 16,000 students joining King's College London. The post holder will assist in the preparation, organisation and administration of these important university events and aim to provide a high-quality experience for all our staff and students. The post holder will have a primary focus on supporting on Graduation ceremonies with some involvement on key Welcome activities and delivery.

Working collaboratively with services and faculties across the institution, the post holder will provide quality customer service for stakeholders, responding to enquiries competently and appropriately and continually seeking opportunities to enhance the student experience.

This is an exciting opportunity for candidates looking to support student engagement, and who wish to utilise their skills and expertise in planning, preparing for and delivering large scale events. We aim to deliver high-quality, market leading events that the University can be proud of, and which provide a brilliant experience for our students.

In conjunction with the Student Lifecycle Events & Engagement Managers, the Student Lifecycle Events and Engagement Senior Officers and any other team members or support staff, the role holder will support on the organisation and delivery of graduation ceremonies, held at the Royal Festival Hall (January and July) and Southwark Cathedral (July only) each year. The role holder will also support on the organisation and delivery of some elements of Welcome to King's each September.

Experience of working in events is desirable, though not essential if the applicant can demonstrate other relevant experience, and a keen eye for detail. An understanding of the logistical requirements of event management would be beneficial.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

As a team, we are friendly and supportive and will value applications from those who will sign up to our way of working. We support each other's events and projects and collaboration is a key aspect of our team ethos. We offer a flexible working structure (core hours between 10am - 4pm), with a mixture of remote working and together as a team in our central London offices. During peak periods (June - September, November-January) additional days in the office will be required as standard.

Please be prepared to work flexibly during delivery times and note that some events and activities take place outside of normal working hours on evenings and weekends and/or require early start times.

This is a full time post (35 hours per week) and you will be offered an indefinite contract.

Interviews are due to be held in the week commencing 10 August 2026, most likely on 12/13/14 August.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in events coordination, or managing stakeholders. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
2. Experience of working in a busy and fast paced customer service/events environment
3. Ability to be able to follow processes effectively and accurately, decide own work pattern and ensure work is aligned with wider team output
4. Ability to work with large amounts of data and be confident to analyse efficiently and accurately
5. Ability to use initiative and creativity to resolve problems by thinking fast on the spot and being confident in making decisions where necessary and appropriate
6. Strong organisational skills and the ability to prioritise effectively to successfully manage competing deadlines with a high level of attention to detail and accuracy, and manage own workload / resources in a high pressure environment.
7. Ability to manage students and staff whilst maintaining excellent customer service skills and willingness to engage with large audiences
8. Prepared to work outside standard working hours and at weekend/evenings on occasion

Desirable criteria

1. Comfortable using Excel and other MS Office tools
2. Experience of managing temporary staff or student ambassadors
3. Knowledge of and enthusiasm for Higher Education and improving the student experience for a wide range of student groups

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full Time Jobs

Salary indication

Between £34,713 and £38,127 Per Year

Published at

20-07-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No