Crystal Ski Holidays is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. As a Customer Advisor, you’ll be a Brand Ambassador bringing our products and service to life with a fun and enthusiastic approach whilst using your own personality and expertise. We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.
What You Will Be Doing
As a Customer Advisor, you will use your own personality and character to deliver an outstanding experience for all our customers, at every stage of their Crystal journey including pre and post-booking. You will understand our customers, put them at the heart of everything you do and adapt your style using information provided to help you find ways to continuously improve customer satisfaction and loyalty.
You'll ensure that all forms of contact– including in person, phone, email, chat and social- are handled quickly and with a friendly 'can-do' attitude, whilst your desire to achieve will lead you to performance targets. You'll provide open, honest and expert advice and suggestions to assist them with their holiday, no matter which channel they choose.
You'll work closely with teams from across the business as the 'voice' of our customers, and actively work with the business to share recommendations for change based on customer feedback. You'll ensure everything that you do is in line with improving and enhancing the overall customer experience and if things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You'll let customers know of any unforeseen changes that may affect their holiday plans, and help to provide the best outcome possible.
You will inspire and respect your colleagues whilst sharing a great amount of fun and knowledge. You'll ensure you are up to speed with our product, sharing your knowledge and using your initiative to ensure you are an expert in our holidays. You will enjoy change and challenges; and working in a fast paced environment brings out the best in you.
What Are We Looking For
Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!
For us in Crystal Ski, the mountain is everything. We love it as much as our customers do - and we get to talk about it every day. Imagine that?
Since 1981 we've been finding the best places to ski, and the most beautiful lakes and mountains to awaken our senses in the summer months. We are the UK's leading ski operator and our success is rooted in our people and their passion for the mountains. Many of us started out as reps overseas and have developed careers in the UK after several seasons on the snow. In fact several of the Leadership team started out that way.
We are enthusiastic, fun, approachable, and expert on all things ski & lakes. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them.
Crystal Ski is part of TUI Group, the world's number one integrated tourism business operating in around 180 countries worldwide with over 1,800 travel agencies across Europe, six airlines operating more than 130 aircraft, more than 300 Group-owned hotels and resorts and twelve cruise ships. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise; "Discover your smile"
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