Student Experience Manager

Job description

About Us

The Student Experience Team which forms part of Faculty Education Services are seeking an enthusiastic, proactive and highly organised individual who can coordinate and support an excellent student experience; focusing on our undergraduate and postgraduate taught students.

Working effectively with a diverse number of stakeholders both in faculty and across King's; including academic and clinical partners and other Faculty Education Services teams. The Student Experience Manager will need to be service oriented in a highly operational environment, able to manage competing priorities with flexibility and excellent communication skills.

Successful candidates will have knowledge of the challenges affecting students in Higher Education and be aware of how the sector is navigating these. They will have excellent interpersonal skills, be able to demonstrate impact and an approach to celebrating student success. Some experience of managing projects would be beneficial.

About the role

The main purpose of the role is to foster a stimulating, innovative and inclusive environment for FoLSM students to develop, succeed and integrate into all aspects of University life, on campus and in their placement locations.

The Student Experience Manager will be responsible for leading on student experience and student voice initiatives, responding to student feedback and data accordingly to ensure shared priority goals across all key stakeholders.

Successful candidates will have knowledge of the issues affecting students in Higher Education and a desire to improve the student experience. They will have excellent interpersonal skills, experience of managing projects/events/campaigns and an approach to celebrating student success through communications and prize giving events.

A particular area of responsibility is managing and coordinating the Faculty Student Hub, as the student gateway to Faculty Education Services via a daily in-person provision at Guy's campus, online drop in service and online appointment provision.

The role involves manging a small team and a large number of student leaders. Some weekend and evening work will be needed with advance notice.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to degree level or equivalent, or has relevant work experience within the Higher Education sector.
2. Excellent communication, interpersonal and influencing skills
3. Good working knowledge of all communication disciplines, including social media and communications tools such as Microsoft software and content management systems, and their use as part of an integrated communications strategy.
4. Excellent time management and organisational skills, able to manage own workload and prioritise tasks in a busy work environment, managing multiple work-streams independently.
5. Good level of numeracy and analytical skills including experience of evaluating activities, budget management, web analytics, surveys and using data to improve communications.
6. Experience of delivering events on differing scale and prominence
7. Communications: Ability to communicate, and present, effectively in an assured manner with a range of stakeholders, including academic staff.
8. Drive for Excellence: Ability to work on own initiative and as part of a team, being self-motivated and approachable, with good time management skills.
9. Resilience and adaptability: Enthusiastic self-starter with a positive and determined approach to work, knowing when to work independently and flexibly but also when best to work as part of a team.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here .

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.

Interviews are due to be held on 18th August at Guy's Campus.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full Time Jobs

Salary indication

£45,031 Per Year

Published at

31-07-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No