Assistant Manager

Job description

Assistant Store Manager | Birmingham

Why Join This Opportunity?

This isn't just another hospitality role—it's an opportunity to join a people-first business where culture, energy, and personal growth are at the heart of everything they do. Based in Birmingham, you'll be part of a high-performing team within an internationally recognised brand that believes great people create great customer experiences.

The business is built around four core values:

• Positive Attitude
• Inclusion
• Strong Relationships
• Continuous Growth

These values shape every interaction, from supporting colleagues and delivering memorable customer experiences to helping individuals reach their full potential.

From day one, you'll become part of a supportive, fast-paced environment where learning happens through experience. With structured development programmes, clear progression pathways, and a strong culture of internal promotion, you'll have every opportunity to build a rewarding long-term career. In fact, many of the company's senior leaders started their journey in frontline operational roles.

If you enjoy working with people, thrive in a fast-moving environment, and are looking to take the next step in your leadership career, this is a fantastic opportunity.

The Role

As an Assistant Store Manager, you'll support the Store Manager in the day-to-day running of the Birmingham store, helping to lead and develop the team while ensuring operational excellence and an outstanding customer experience.

You'll play a key role in driving team engagement, maintaining high operational standards, supporting commercial performance, and creating an environment where both employees and customers enjoy spending time.

Key Responsibilities

Operational Excellence

• Maintain high standards across health & safety, food hygiene, and operational compliance.
• Ensure the store consistently delivers a safe, organised, and efficient environment.

People & Leadership

• Coach, motivate, and develop team members through regular feedback and on-the-job training.
• Support the Store Manager in creating a positive, high-performing team culture.

Customer Experience

• Deliver exceptional customer service and lead by example.
• Build strong customer relationships that encourage loyalty and repeat visits.

Commercial Performance

• Support sales growth and help achieve key business KPIs.
• Contribute to improving profitability through effective operational management.

Leadership

• Inspire the team through positive leadership, accountability, and a people-first approach.

About You

• A minimum of 12 months' experience in a supervisory, key holder, shift leader, or similar leadership role.
• Experience working within a busy, customer-focused environment.
• Strong communication and interpersonal skills.
• A passion for developing people and progressing your own management career.
• Able to remain organised, proactive, and calm under pressure.

What's on Offer?

• A supportive, people-focused culture where your development genuinely matters.
• Ongoing leadership training, coaching, and structured career progression.
• Excellent opportunities for internal promotion within a growing international business.
• A fast-paced, energetic working environment where no two days are the same.
• The chance to build a long-term career with a company that invests in its people.

If you're an ambitious hospitality leader looking for your next challenge in Birmingham, I'd love to tell you more about this opportunity.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full Time Jobs

Published at

01-08-2026

Profession type

Bar Staff / Waiters and Waitresses

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English