Customer Service Advisor – Swedish & Danish Speaking

Job description

Customer Service Advisor – Swedish & Danish Speaking

London Hybrid (3 days in office) or Remote within the UK

Permanent Position | Immediate start available

Are you a fluent Swedish speaker with strong Danish language skills and a passion for delivering exceptional customer experiences?

Euro London is excited to be partnering with an innovative and rapidly growing international consumer brand to recruit a Swedish & Danish-speaking Customer Service Advisor. This is a fantastic opportunity to join a business at an exciting stage of growth as it expands its presence across the Nordic market.

You'll play a key role in supporting customers across Sweden and Denmark, acting as a trusted point of contact and ensuring every interaction is positive, engaging and solution-focused. As part of a collaborative, international team, you'll have the opportunity to contribute to a growing market while developing your own career within a highly customer-centric organisation.

This is the perfect opportunity for someone who enjoys building relationships, solving problems and making customers feel valued at every stage of their journey.

The role:

As a Customer Service Advisor, you will support customers across multiple channels, delivering a first-class experience and helping to strengthen long-term customer loyalty.

Key responsibilities include:

• Providing outstanding customer support via phone, email, live chat and social media
• Managing customer enquiries, orders, feedback and service-related issues
• Delivering personalised and empathetic customer experiences
• Building strong relationships and acting as a brand ambassador
• Identifying opportunities to improve processes and customer satisfaction
• Sharing customer feedback and insights with wider teams
• Working collaboratively within a supportive and fast-paced international environment

About you:

We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional service.

To be successful, you'll have:

• Fluent Swedish (written and spoken)
• Strong Danish language skills with at least professional working proficiency
• Fluent English communication skills
• Previous customer service, customer support or customer-facing experience
• Excellent written communication and attention to detail
• Strong problem-solving skills and a proactive mindset
• The ability to manage multiple priorities effectively
• A positive, team-oriented attitude whilst being comfortable working independently
• UK Right to Work

What's in it for you?

This is much more than a traditional customer service position. You'll be joining a business where people, development and culture truly matter.

✅ Opportunity to play a key role in an exciting Nordic market expansion

✅ Join a fast-growing international company with genuine career progression opportunities

✅ Hybrid or remote working flexibility within the UK

✅ 25 days annual leave plus bank holidays

✅ Additional wellbeing leave and length-of-service holiday rewards

✅ Annual Learning & Development budget to invest in your career

✅ Private Medical Insurance

✅ Enhanced parental leave policies

✅ A collaborative, supportive and genuinely inclusive culture

✅ Regular team socials, company events and celebrations

✅ The chance to make a real impact within a purpose-driven, values-led organisation

Ready for your next challenge?

If you're a fluent Swedish speaker with strong Danish skills and you're looking to join a growing international business where your contribution will be recognised and valued, we'd love to hear from you.

Apply today to find out more.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full Time Jobs

Published at

01-08-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English