Client Services Administrator

Job description

Client Services Administrator

Location: London

Salary: Competitive

Hours: Monday to Friday, alternating weekly shifts of 9:00am – 5:00pm and 9:30am – 5:30pm

Start Date: ASAP

About the Role

Owen Reed is looking to recruit a Client Services Administrator for a top law firm in London.

This is an exciting opportunity for a customer-focused professional to become the first point of contact for clients and visitors, playing a key role in delivering an exceptional client experience. You'll be responsible for handling a high volume of enquiries, ensuring every interaction reflects the firm's commitment to professionalism and outstanding service.

In addition to managing incoming enquiries, you'll provide occasional front-of-house support, making this a varied and rewarding role within a collaborative legal environment.

Key Responsibilities

As a Client Services Administrator, you will:

• Manage all incoming external telephone enquiries in a professional and courteous manner.
• Act as the first point of contact, directing calls and enquiries to the appropriate teams.
• Take accurate messages and ensure they are passed on promptly.
• Maintain accurate and confidential client information throughout the enquiry process.
• Arrange meetings and follow-up appointments where required.
• Monitor and manage the firm's shared inbox, responding to or forwarding enquiries appropriately.
• Deliver an exceptional level of client service across all communications.
• Represent the firm professionally when interacting with clients, visitors and external contacts.

Front-of-House Support

When required, you will also:

• Welcome clients and visitors, ensuring they receive a professional and friendly experience.
• Prepare meeting rooms and maintain a tidy, professional reception area.
• Assist with photocopying, scanning and document management.
• Arrange travel, couriers and other administrative requests.
• Process incoming and outgoing post, including scanning, distributing and franking mail.
• Deliver local letters and parcels when required.
• Coordinate desk bookings for visiting colleagues.
• Support the smooth day-to-day running of the office.

About You

The successful candidate will have:

• Previous experience in a client-facing, reception, customer service or administrative role.
• Excellent communication skills with a professional and confident telephone manner.
• Outstanding client care skills and a passion for delivering exceptional service.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent attention to detail and accuracy.
• The ability to remain calm and professional in a fast-paced environment.
• A proactive, flexible and positive approach to work.
• Strong diary management and administrative skills.
• The ability to work independently while contributing effectively as part of a team.
• Experience handling confidential information with discretion.
• Strong IT skills, including Microsoft Office and the ability to quickly learn new systems.
• Previous experience within a law firm or professional services environment would be advantageous but is not essential.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full Time Jobs

Published at

01-08-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English