Operations Support Governance Manager

Job description

Operations Support Governance Manager

Location:Redditch or Essex | Hybrid Working Available

Salary: Up to £55,000 depending on experience

Benefits: Bonus, pension, holidays, and many more

About the Role

We’re looking for an experienced and commercially astute Operations Support Governance Manager to join our Operations Support & Governance (OSG) team.

This is a high-impact role focused on protecting margin, strengthening commercial governance, and improving operational decision-making through insight-led reporting. You’ll act as a key interface between Operations, Finance, Supply Chain and MI, ensuring commercial activity is profitable, compliant, and controlled.

You’ll also lead a small team, driving analytical capability, standardising processes, and enhancing data integrity across the function.

Key Responsibilities

• Develop and maintain centralised reporting frameworks to monitor performance across OSG and wider teams
• Drive data integrity and governance, improving the accuracy of profitability, forecasting, and performance reporting
• Deliver insightful reporting to senior stakeholders, identifying risks, trends, and opportunities to protect margin
• Monitor and manage financial & commercial KPIs, ensuring audit readiness and transparency
• Lead compliance checks across workflows including quoting, charge checks, billing, and cost assurance
• Embed and enhance Charge Check processes across contracts
• Identify and implement improvements to reduce leakage, inefficiencies, and unnecessary spend
• Oversee transactional spend activity, ensuring correct approvals and governance protocols
• Drive revenue recovery initiatives, identifying and recovering missed income opportunities
• Support mobilisation projects and transformation programmes (e.g. Aurora), embedding robust governance from the outset
• Build strong relationships across Operations, Finance, Supply Chain, and MI to drive continuous improvement
• Lead and develop a team, enhancing analytical capability and commercial awareness

About You

We’re looking for a confident and driven individual who brings:

• Proven experience in commercial analysis and governance
• Experience leading and developing teams
• Strong analytical skills with the ability to interrogate data using Excel
• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience with process mapping tools (e.g. Visio)
• Strong stakeholder management and communication skills
• High attention to detail with a commitment to accuracy and deadlines
• A proactive, solutions-focused mindset with the ability to work both independently and collaboratively

A relevant degree or professional qualification is advantageous.

What We Offer

• Competitive salary and benefits package
• Hybrid working options
• 25 days holiday + bank holidays
• Pension scheme
• Ongoing training and development opportunities
• The chance to play a key role in shaping commercial governance and operational performance

Why Join Us?

This is a critical role within Arcus, offering the opportunity to make a real impact on commercial performance across the business. You’ll be joining a collaborative and forward-thinking team, working on transformation initiatives and helping to drive continuous improvement and best practice.

Extra information

Status

Open

Education Level

Secondary School

Location

Essex

Type of Contract

Full Time Jobs

Published at

01-08-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English