Customer Support Officer

Job description

Customer Support Officer – 6‑Month FTC

Location: Farringdon, London (Hybrid)

Salary: £28,119pa

Hours: Full‑time, 35 hours per week

Recruiting on behalf of a leading professional membership body

About the Role

I’m supporting a well‑established professional membership organisation to hire a Membership Support Officer to join their busy Customer Support team on a 6‑month fixed‑term contract. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑centric environment and enjoys helping people navigate their membership, training, and qualification journeys.

You’ll be the first point of contact for a diverse customer base including students, members, employers, and corporate clients—delivering a high‑quality, personalised service across phone, email, and CRM channels.

What You’ll Be Doing

• Acting as the first‑line contact for all inbound enquiries, providing clear, accurate and timely information.
• Supporting customers with membership, subscriptions, training, events, and education‑related queries.
• Meeting service targets across calls, emails, and CRM logging.
• Processing payments for events, conferences, memberships, and subscriptions.
• Conducting welcome calls and proactive outbound engagement to support onboarding, retention, and exam participation.
• Upselling and cross‑selling relevant products, training, and membership benefits.
• Supporting membership operations including applications, renewals, upgrades, exemptions, and record updates.
• Collaborating closely with internal teams to ensure a seamless customer experience.
• Handling sensitive information with professionalism and discretion.

What We’re Looking For

• Experience in a busy customer‑focused environment, ideally making a mix of outbound and inbound calls.
• Strong communication skills—confident on the phone and clear in writing.
• Excellent listening, questioning, and problem‑solving abilities.
• Highly IT‑literate with the ability to navigate CRM systems and multitask effectively.
• A proactive, positive, and solutions‑focused approach.
• Comfortable working to targets and contributing to team performance.
• Calm under pressure, adaptable to change, and able to build rapport quickly.
• A collaborative team player with a genuine customer‑first mindset.

Why This Role?

This organisation plays a significant role in supporting and developing professionals across the UK and internationally. You’ll be joining a supportive, mission‑driven team where customer experience is at the heart of everything they do. It’s a great opportunity to gain exposure to membership operations, education services, and commercial activities within a respected professional body.

If you’d like to discuss this opportunity or explore whether it aligns with your experience, I’d be happy to share more details.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full Time Jobs

Published at

01-08-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English